scheme administrators in Canberra CBD

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job details

canberra cbd, australian capital territory
administration & office support
job type
AU$ 68,000 per year
reference number
adrianne morton, randstad
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job description

Our Client

Our well respected and trusted client is a leader in the superannuation sector. Their business focus is to improve and protect its members and their family’s financial outcomes, by providing accurate, professional and member-centric service.

Our Client’s Values

Member focused, think boldly, be fair, listen openly, talk straight and working together are the values our client promotes and expects of its people. If you support these values, this job may be the one for you.

What does your new role look like?

During the initial phase of your role, and under the guidance of your leadership team, you will assist members and/or their supporters with their insurance claim or other components of their superannuation. This includes consolidating required information, preparing case files, drafting decisions and submissions to finalise the member’s query. In some circumstances you will assist members through complex and sensitive circumstances, and this will include liaising with the member or their network of supporters over the phone. Our client is bound by legislation so all decisions must adhere to the relevant legislation.

You will have a high degree of engagement with members or their network of supporters, as well as working closely with other teams within the company to ensure the members iteration with the fund is seamless.

Your talent profile

Your new role requires you to bring your diversity of talents and life experiences to the business. We want to hear from you if you are talented in:

  • Excellent customer service
  • Strong attention to detail with a focus on quality work within the case file
  • The ability to convey accurate information and guidance
  • Able to stay composed in times of high stress and in navigating through complex situations
  • Effective in relationship building based on integrity, professionalism, respect and empathy
  • Effective verbal communication skills
  • Able to work both individually and as part of a team
  • Organised and able to set appropriate priorities to complete daily tasks
  • Computer literacy and an ability to navigate Excel
  • Sound foundation of numeracy skills and analytical skills

If you have an interest in and desire to learn about the superannuation sector, and would like to work for a stable and innovative business, then apply now by clicking on the relevant link below. If you would prefer to have a confidential discussion please feel free to call us on 02 6132 3805.


Superannuation customer service



educational requirements

Secondary School/High School