Do you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment? Randstad are currently seeking career minded customer service and administration professionals to join one of Australia’s largest financial institutions. This is a great opportunity to take your customer service career to the next level! The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entale taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and superannuation funds for each customersContributing to the development and continuous improvement of customer experience The ideal candidate will have:Strong background in customer serviceStrong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy Important information about the role:Commencement date 29/11/21Permanent full time positionRoster will be Monday through to Friday Rotating roster 8am - 6pm (overtime available) Bedford Park location Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.