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3 jobs found in Bayswater, Victoria

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    • scoresby, victoria
    • permanent
    • AU$61,600 per year
    • full-time
    Our client is the country's largest automotive financier with over 30 years' experience in the Australian market. They are well known across the Australian market and globally, looking after their customers financial needs and supporting them with insurance, warranty solutions, fleet management and commercial hire.Day to day to the role will see you:Being the first point of contact for customers regarding any finance and insurance queriesEngaging with customers on a range of finance & insurance queries via phone and emailMaking customers feel empowered to make sound financial decisionsGoing above and beyond to help and support all customers and guestsSupporting different departments to ensure customer satisfactionAbout you:Previous expirience in customer serviceStrong written and verbal communication skillsQuick learner, with the ability to navigate multiple systemsExpirience working with targets and KPI'sTeam playerActive listener, with the ability to determine needs and provide satisfactory solutionsWhat's in it for you:Work in state of the art facilities with a cafe, gym and free onsite parkingBe part of an organisation with a unique culture and exceptional business practicesPotential for on going growth and developmentIf you are passionate about providing exceptional customer service, this is an opportunity to be a part of a global brand. Please show your interest by APPLYING NOW or contact daria.savic@randstad.com.au directly.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is the country's largest automotive financier with over 30 years' experience in the Australian market. They are well known across the Australian market and globally, looking after their customers financial needs and supporting them with insurance, warranty solutions, fleet management and commercial hire.Day to day to the role will see you:Being the first point of contact for customers regarding any finance and insurance queriesEngaging with customers on a range of finance & insurance queries via phone and emailMaking customers feel empowered to make sound financial decisionsGoing above and beyond to help and support all customers and guestsSupporting different departments to ensure customer satisfactionAbout you:Previous expirience in customer serviceStrong written and verbal communication skillsQuick learner, with the ability to navigate multiple systemsExpirience working with targets and KPI'sTeam playerActive listener, with the ability to determine needs and provide satisfactory solutionsWhat's in it for you:Work in state of the art facilities with a cafe, gym and free onsite parkingBe part of an organisation with a unique culture and exceptional business practicesPotential for on going growth and developmentIf you are passionate about providing exceptional customer service, this is an opportunity to be a part of a global brand. Please show your interest by APPLYING NOW or contact daria.savic@randstad.com.au directly.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • camberwell, victoria
    • permanent
    • AU$65,000 - AU$75,000, per year, plus super
    • full-time
    We have an exciting full-time opportunity available for a motivated, responsible and experienced Customer Service Professional to join our clients Customer Care Centre working rostered shifts from Monday to Friday between 7am to 7pm and the occasional weekend. This role can be worked flexibly with a combination of work from home and attendance at our office, currently located in Melbourne's inner eastern suburbs. The primary function of this role will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers. Your responsibilities: Use Service Management System(s) to log, update, follow-up, close and archive customer requests.Follow call policies and fulfilment procedures to log, update, fulfil and close customer requests whilst adhering to customer KPI’s. Escalate customer complaints to Management or Service Manager as appropriate.Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.Provide non-technical support to help deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Departments and Third-Party Suppliers. The successful candidate will possess the following: The successful candidate will have previous work experience in a customer service focused role within face paced and high volume environment. High attention to detailThe ability to prioritise with strong focus on multitaskingExcellent communication skillsApply Today: Use the link below to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We have an exciting full-time opportunity available for a motivated, responsible and experienced Customer Service Professional to join our clients Customer Care Centre working rostered shifts from Monday to Friday between 7am to 7pm and the occasional weekend. This role can be worked flexibly with a combination of work from home and attendance at our office, currently located in Melbourne's inner eastern suburbs. The primary function of this role will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers. Your responsibilities: Use Service Management System(s) to log, update, follow-up, close and archive customer requests.Follow call policies and fulfilment procedures to log, update, fulfil and close customer requests whilst adhering to customer KPI’s. Escalate customer complaints to Management or Service Manager as appropriate.Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.Provide non-technical support to help deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Departments and Third-Party Suppliers. The successful candidate will possess the following: The successful candidate will have previous work experience in a customer service focused role within face paced and high volume environment. High attention to detailThe ability to prioritise with strong focus on multitaskingExcellent communication skillsApply Today: Use the link below to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$28.00 - AU$29.00 per hour
    • full-time
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for customersHandle customer enquiries, resolving issues and managing any escalationsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 9pm and occasional weekendsAvailable to attend a virtual group interview Friday 15th at 9am Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for customersHandle customer enquiries, resolving issues and managing any escalationsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 9pm and occasional weekendsAvailable to attend a virtual group interview Friday 15th at 9am Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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