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    • melbourne, victoria
    • permanent
    • AU$30 - AU$45, per year, 10% Super
    • full-time
    Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$30 - AU$40, per year, 10% Super
    • full-time
    The roleDo you have a passion for supporting the community and are looking for your next career move that will offer growth within a supportive environment?Randstad are currently seeking career minded call centre and administration professionals to join our client from a State Government agency within their insurance and risk advisory departments. This is a great opportunity to take your career to the next level!The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and risk advice for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in insurance - call centre Strong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29th November 2021Temporary full time position 6-12 months - with the potential of going permanentRoster will be Monday through to FridayRotating roster 8:30am - 5:30pmCBD LocationApplications:If you feel your skills match the above criteria please attention to your CV in MS Word format to Angelique Kondovasis by clicking apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The roleDo you have a passion for supporting the community and are looking for your next career move that will offer growth within a supportive environment?Randstad are currently seeking career minded call centre and administration professionals to join our client from a State Government agency within their insurance and risk advisory departments. This is a great opportunity to take your career to the next level!The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and risk advice for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in insurance - call centre Strong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29th November 2021Temporary full time position 6-12 months - with the potential of going permanentRoster will be Monday through to FridayRotating roster 8:30am - 5:30pmCBD LocationApplications:If you feel your skills match the above criteria please attention to your CV in MS Word format to Angelique Kondovasis by clicking apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$52,000 - AU$60,000 per year
    • full-time
    Due to continued growth, our client is seeking multiple collection officers to join their team and are offering flexible work from home arrangements. As a collections officer, your role primarily exists to maximise the timely recovery of debts across a range of different clients. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Day to day this role will see you: Handling a high volume of inbound and outbound calls Contacting and establishing connections with customers to negotiate the collections of outstanding fundsProviding a high level of customer service and acting as an advocate for our client as well as their clients, at all timesAdministrative and data entry duties such as managing emails and making file notesFollowing up on settlementsRecommending any further investigation/action required About you: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsTech literate, with the ability to multi task and work across multiple CRM systems Active listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve You have a can-do attitude, and are willing to give things a go More details: $48,000 - 55,000 salary + superAbility to work from homeMon - Fri, standard business hoursCommencing 29th November Cert IIII in Credit Management provided as part of on boarding PLEASE NOTE:Some of these roles will require you to have your own PC/laptop. Headsets will be provided.If this sounds like you, please APPLY NOW and don't miss your opportunity to work for an industry leader At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Due to continued growth, our client is seeking multiple collection officers to join their team and are offering flexible work from home arrangements. As a collections officer, your role primarily exists to maximise the timely recovery of debts across a range of different clients. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Day to day this role will see you: Handling a high volume of inbound and outbound calls Contacting and establishing connections with customers to negotiate the collections of outstanding fundsProviding a high level of customer service and acting as an advocate for our client as well as their clients, at all timesAdministrative and data entry duties such as managing emails and making file notesFollowing up on settlementsRecommending any further investigation/action required About you: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsTech literate, with the ability to multi task and work across multiple CRM systems Active listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve You have a can-do attitude, and are willing to give things a go More details: $48,000 - 55,000 salary + superAbility to work from homeMon - Fri, standard business hoursCommencing 29th November Cert IIII in Credit Management provided as part of on boarding PLEASE NOTE:Some of these roles will require you to have your own PC/laptop. Headsets will be provided.If this sounds like you, please APPLY NOW and don't miss your opportunity to work for an industry leader At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    One of Australia’s leading e-Commerce companies is growing their teams! Their strategy is to provide customers with multiple ways to trade online regardless of location; with tools to assist in the growth of their business and the management of selling. Based in Melbourne CBD, at full-time hour capacity, this permanent role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The role:Permanent positionFull Time hoursHours vary between 8am - 8pm each day Your duties will include:Providing high level of customer service to incoming calls/email queriesProviding operational first line support to customersAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeExplaining Products thoroughly to customers The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyBe an effective problem solverIT knowledge is advantageous If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    One of Australia’s leading e-Commerce companies is growing their teams! Their strategy is to provide customers with multiple ways to trade online regardless of location; with tools to assist in the growth of their business and the management of selling. Based in Melbourne CBD, at full-time hour capacity, this permanent role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The role:Permanent positionFull Time hoursHours vary between 8am - 8pm each day Your duties will include:Providing high level of customer service to incoming calls/email queriesProviding operational first line support to customersAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeExplaining Products thoroughly to customers The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyBe an effective problem solverIT knowledge is advantageous If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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