work-life
work-life balance, hybrid role
Medical Resource Planner
- 12-Month Contract
- Flexibility to work from home
- Adding value to the Medical Devices Industry
About The Company
Our client is a global leader in medical imaging & maintenance solutions based in Greater Western Sydney.
About the Role
As a key member of the healthcare division, you will schedule resources, collaborating with a variety of stakeholders for preventative maintenance, urgent fixes, scheduling resources and juggling multiple tasks in a fast paced environment.
Key areas of focus for the role includes:
- Ensure the seamless operation of medical equipment for hospitals and healthcare facilities across Australia
- Managing inbound and internal communications, coordinating field engineers, and ensuring efficient maintenance and repair of medical imaging equipment
- Oversee and coordinate breakdowns and maintenance activities to minimize downtime and ensure equipment functionality.
- Order and action parts required for repairs, managing inventory and supplier relationships.
- You will be the central point of contact for both clients and field engineers, facilitating appointments, managing job logs, and coordinating parts and quotes
- Receive and manage requests from customers (primarily hospitals) regarding faulty machines, and log jobs accurately in the system.
- Plan and coordinate short-term jobs for engineers, ensuring timely and efficient service.
- Speak with field engineers and customers to schedule and facilitate on-site appointments for repairing CT, ultrasound, and X-ray machines.
- Prepare and provide quotes to customers for repair services and parts.
- Utilize Salesforce for logging jobs, tracking communication, and managing customer and engineer interactions.
The Successful Applicant will demonstrate the following skills and attributes:
- Strong communication skills, with the ability to interact effectively with multiple stakeholders and field engineers.
- Excellent organizational skills, with the ability to manage multiple tasks and priorities.
- Familiarity with Salesforce or similar CRM systems is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work collaboratively in a small team environment.
- Detail-oriented with strong problem-solving skills.
Next steps
If you are ready to submit your resume please select “Apply Now”..
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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