This leading international financial services organisation has a solid reputation in service delivery and innovation where their dedicated talent is central to their long standing success. This role will partner with business leaders to align operations with business imperatives.
With the support of a national network of learning professionals, you will focus on delivering commercial training solutions within a truly dynamic and client-service focused environment. Your duties will include:
- Contribute to finance and insurance growth and budget achievement within the region.
- Facilitate effective training courses across the region
- Designing quality company coaching framework
- Review compliance measures and initiate programs to remedy issues
- Represent the organisation in forums involving internal and external stakeholders
- Undertake detailed training needs analysis & implement programs to address shortfalls
- Review and revamp training programs and resources supporting sales capability
- Ensure quality and professionalism of customer service through effective training and feedback
- Review, report on and analyse ROI from L&D programs
- Manage a range of projects pertinent to the L&D function
- Provide regular updates to internal client group regarding changes in products and processes
- Utilise knowledge of contemporary learning techniques
- Undertake strategic analysis of future requirements in the L&D space
To succeed in this diverse and rewarding opportunity you will have developmental and ‘hands on’ Training / L&D experience drawn from a service-delivery / contact centre environment, ideally from the Finance Sector. Qualifications in Adult Learning / Education, including Cert IV in Workplace Training, will be favourably viewed, as will experience or qualifications in the finance field.
Please apply through the link below, enquiries to Tim Newham on (07) 30313291
At HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....