receptionist.

The Medical Receptionist is responsible for providing a professional patient focussed image of this Practice as the first point of contact. This role provides a well organised, caring and friendly service to patients and other staff members to assist in the achievement of the philosophy and objectives of the Practice.


Key Responsibilities:

• Respond to enquiries for information/advice on all aspects of administrative and other health related issues to
  clients in a timely and professional manner
• Support other administrative and nursing staff as the needed
• Assist in orientation of new administration staff as required
• Ensure office documentation is appropriately completed
• Practice and patient information is treated as confidential and not discussed outside of the practice or in the
  presence of any person not authorised by the Doctors
• Provides appropriate back-up and assistance to other administrative officers to ensure continued provision of
  client service
• Manage telephone and document communications’ professionally and communicate them to team members in line with practice procedures
• Suitable and timely backup is provided for other administrative roles
• Participates in assessment and continuous improvement of professional and personal development
• Attends in-service/external lecturers offered by the practice including annual mandatory training
• Maintains own training records

Essential for this position:

• Excellent customer service skills and experienced in dealing with sensitive and demanding public enquiries
  by telephone and face to face
• Proven administrative experience
• Experience working within the medical industry, ideally for a Surgeon's office but not essential
• Ability to adapt to new systems with experience in the use of computerised work processing packages
  specifically Microsoft Office
• Excellent verbal and written communication skills with the ability to relate to people from a variety of backgrounds without prejudice and with empathy
• Demonstrated ability in determining priorities and meeting deadlines whilst working with demanding workloads and/or large volumes of work
• Experience processing patient payments and submitting to claims to Services Australia etc
• Experience booking patients for surgery and providing related information including preparation for procedure and informed financial consent documentation
• Excellent attention to detail
• Works collaboratively with the team to achieve work outcomes

If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au. Please note only the shortlisted applicants will be contacted immediately, I look forward to seeing your application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.