rail service planner in Sydney

andy lowe, randstad
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sydney, new south wales
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andy lowe, randstad
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job description

Working on behalf of a leading engineering consultancy who are working on the MTMS (More Trains More Services Project) we are looking to source a number of Service Planners on long term contracts to deliver exceptional outcomes for their client.

The primary purpose of the Rail Service Planner is to develop future rail service plans, operating strategies and specifications to meet future passenger and freight demand while improving the customer experience. This includes undertaking research, analysis and providing advice on passenger demand, customer requirements, customer outcomes, solutions for removing constraints and integrating with other modes of transport.

The Service Planner will be responsible for (but not limited to) the following:

  • design integrated network plans to best match demand (passenger and freight) with capacity and optimise the use of existing and new infrastructure and develop proposals to remove any constraints to services, including the use of digital systems, and new technologies;
  • development and analysis of demand-related issues and provide advice on addressing capacity and operational constraints;
  • ensuring proposed strategies to improve customer experience are integrated with other transport modes;
  • undertaking of comprehensive studies of observed and forecast demand to identify trends and capacity related issues to provide the basis for establishing and monitoring minimum service requirements across the network;
  • use all available data to analyse existing network performance and customer experience and develop innovative solutions for future network plans and timetables to deliver tangible improvements;
  • critical analysis of network plans and draft timetables and provide advice on changes recommended, including the impact of these changes on customers;
  • evaluation of customer requirements, stakeholder requirements, and business requirements to ensure that feedback is incorporated into future rail service plans and timetables;
  • development and coordination of project plans for major and key deliverables;
  • design of cost effective routes and/or networks that promote increased public transport usage;
  • collaborating with other teams, divisions and areas within the NSW Transport Cluster (i.e. Sydney Trains and NSW Trains) to gather requirements and refine the development of the service plan;
  • work closely with the “Customer Analysis: team to document the impact of these changes on customers and whether the changes have been made in accordance with agreed requirements;
  • work closely with the “Simulation and Evaluation” team to ensure that proposed service plans and timetables are operational and deliverable; and
  • lead and participate in the evaluation of service plan and timetable options to be put forward for final consideration.

These are long term contracts working through Randstad. At some point however, there may be the opportunity of a permanent conversion. If you feel you have the relevant experience and skills to apply for this role, click on the link below.


rail planning, timetable, opportunity,



educational requirements

Bachelor Degree