- About the roles:Our client is seeking APS5 Complaints Officers AND APS5 Reportable Incidents Officers. General duties are as detailed below.Duties:Assessing and monitoring complaints or reportable incidents and other regulatory intelligenceManaging a caseload of complaints or reportable incidents.Assessing and escalating cases for investigation and other action.Developing and maintaining relationships with external stakeholders including other governmentalAbout the roles:Our client is seeking APS5 Complaints Officers AND APS5 Reportable Incidents Officers. General duties are as detailed below.Duties:Assessing and monitoring complaints or reportable incidents and other regulatory intelligenceManaging a caseload of complaints or reportable incidents.Assessing and escalating cases for investigation and other action.Developing and maintaining relationships with external stakeholders including other governmental
- About the role:The APS6 Case Management role is responsible for managing a portfolio of complex matters against evidence, legislation and other relevant policies. This is also a team leadership position within the department and will have responsibility to resolve issues and risks across a range of activities.Duties include, but are not limited to:Undertaking end to end case management activities.Resolving matters through case management of applications, iAbout the role:The APS6 Case Management role is responsible for managing a portfolio of complex matters against evidence, legislation and other relevant policies. This is also a team leadership position within the department and will have responsibility to resolve issues and risks across a range of activities.Duties include, but are not limited to:Undertaking end to end case management activities.Resolving matters through case management of applications, i
