1. Provide Service Desk OperationsMajor Actions• Maintain an ITIL compliant service desk for incident and problem management. • Taking full responsibility for customer service experience and consistently striving to deliver high quality ICT support. • Receive, log and report on incoming service requests and ensuring customers are regularly informed on the progress of their request. • Use judgment and problem-solving skills to provide Service Desk services,
1. Provide Service Desk OperationsMajor Actions• Maintain an ITIL compliant service desk for incident and problem management. • Taking full responsibility for customer service experience and consistently striving to deliver high quality ICT support. • Receive, log and report on incoming service requests and ensuring customers are regularly informed on the progress of their request. • Use judgment and problem-solving skills to provide Service Desk services,
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