You will be part of a talented and dedicated team delivering diverse services that make a real difference to the lives of Queenslanders.
You will have an opportunity to work in diverse areas including community and disaster recovery, housing and support services, advancing digital technology for Qld, and a vibrant arts sector.
Responsibilities
- Deliver telephone based human/community information and referral service to members of the public.
- Conduct best practice, culturally appropriate initial assessment and provide appropriate referrals for clients into government and non-government support services.
- Maintain accurate client records to assist accountable and high quality referral outcomes.
- Develop referral networks to increase support options for clients.
- Assist in the development of team goals, strategies and work plans to improve service delivery outcomes and efficiency of the Homeless Hotline Service.
- Provide information, training and coaching to internal stakeholders.
Requirements
- High level communication skills to build productive working relationships with stakeholders and clients.
- Demonstrated a high level of personal resilience and your ability to support and lead others in building resilience.
- Demonstrated understanding of the issues faced by people who are experiencing homelessness or at risk of homelessness, including their information and support needs with the ability to apply a framework for practice to rapidly problem-solve complex client issues.
- Demonstrated experience in coaching, training and provision of professional advice to others.
- Commitment to see that goals are achieved.
Mandatory requirements
- Possession of a degree in Social Work or the Behavioural Sciences from a recognised tertiary institution.
- Ability to work on a shift work roster.
How to apply:
Please contact Paige on 08 8468 8022, via email southaustraliahealth@randstad.com.au or submit your application along with your resume and cover letter outlining your suitability for the role
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