performance reporting manager in Sydney CBD

posted
contact
demi mcallan, randstad
job type
temporary
salary
AU$ 800 - AU$ 870 per day
apply now

job details

posted
location
sydney cbd, new south wales
specialism
marketing & communications
job type
temporary
working hours
Full-Time
salary
AU$ 800 - AU$ 870 per day
reference number
90M0372677_1547425306
contact
demi mcallan, randstad
apply now
Apply with

job description

Role: Performance Reporting Manager
Rate: $870 + Super
Length: 6 Months
Location: CBD

Primary purpose of the role

Lead and undertake data analytics and identify insights within the service line, and inform the determination of benchmarks, baselines and targets that align service delivery with outcome objectives.

Key accountabilities
• Lead a team that perform data reporting, analytics and identify insights to inform the determination of benchmarks, baselines and targets that align customer service delivery with outcome objectives.
• Lead the development and delivery of insurance scheme, provider performance monitoring tools and operational reports which use an effective project management approach.
• Design, develop and enhance the departments Prevention & Underwriting business intelligence dashboards, monitoring tools and regular reports.
• Analyse data and identify trends of emerging issues and opportunities and where required liaise with relevant stakeholders to obtain further information to support and enable the analysis and quantification of potential impacts on an on-going basis.
• Undertake ad-hoc reporting with meaningful commentary on trends, patterns and insights for senior executives and relevant committees.
• Drive data governance by escalating data quality issues and inconsistencies to Business Technology and relevant teams.
• Develop and implement the tools and methodology for monitoring and measuring Agent performance against defined standards.
• Provide expert advice to the Manager, Agent Performance Branch and other senior management in the development of and implementation of targeted performance evaluation projects.
• Lead the investigations and resolution of significant and complex enquiries and or disputes on Agent remuneration.

Please apply now using a resume in a Word doc (not PDF). All shortlisted canddates will be contacted shortly.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Performance, data reporting, planning, customer service delivery

qualification

-

educational requirements

Secondary School/High School