payroll officer in Adelaide

kammy lee, randstad
job type

job details

adelaide, south australia
job type
working hours
reference number
kammy lee, randstad
Apply with
add to saved jobs print

job description

My Technology Services client requires a highly experienced and self-motivated Payroll Officer for their CBD based office. Your main duties will be providing agreed transactional Payroll services in a timely and accurate manner within agreed timeframes.

You will also be responsible for more complex functional tasks and providing authoritative advice on payroll related issues, while reporting to Operational Team Leader AP/PA/Triage/Payroll in Adelaide.

Position Summary:

Primary Duties & Responsibilities

Customer Service:

  • Processing complex payroll transactions including system uploads/downloads, large scale pay increases and employee transfers
  • Ensure Termination procedures are followed and provide support for entire end-to-end termination process
  • Ensure Superannuation processes are performed accurately and on time in accordance with Legislation and internal processes
  • Escalate potential issues to Senior Payroll Officer to ensure expectations and service delivery is not compromised
  • Any other duties as required


  • Maintain good working relationship with Payroll Service provider
  • Ensure continuing system alignment to the company’s standard process requirements and legislation
  • Escalate and manage corrections, adjustments and edit to close out with Payroll Service provider

Continuous Improvement:

  • Assist with documentation of processes and procedures
  • Participating actively in process design and cross-functional activities within the Team


  • Complete monthly statistics as required
  • Maintain all required registers and issue log on a regular basis

Team Collaboration

  • Attend team meetings
  • Ensure that defined quality management procedures (e.g. up to date procedures) are adhered to and updated
  • Identify improvement opportunities to achieve improved throughput / cost effectiveness / smarter practices
  • Builds and maintain customer relationships and manage customer expectations on daily service delivery

Personal Competencies

  • Participate in regular performance reviews with the Lead; ensure that active development plan is in place
  • Plan and complete day to day activity to meet SLA requirements and optimise efficiencies
  • Complete all complex tasks that are assigned within the agreed timeframes
  • Support the team to complete assigned tasks accurately and within agreed timeframes
  • Resolves day to day issues, source information associated with service requests as required
  • Escalate unresolved or potential issues within the team and or if required to the Lead and see through to close out
  • Ensure all processes are followed and provide support to the team for the entire end-to-end processes
  • Ensure all processes are performed accurately and on time
  • Ability to demonstrate initiative


  • Develop effective working relationships across the business and team
  • Company employees and their managers

Measures of Success:

  • Current Monthly Statistical Reporting
  • Achieving personal KPIs

Essential Selection Criteria:

  • Demonstrable experience of a wide range of payroll process and end of month processes
  • Australian and New Zealand payroll processing and legislation
  • Good working knowledge of Microsoft Office and experience in different payroll systems
  • Minimum 3 years experience in a Payroll environment with a large organisation
  • Intermediate Excel
  • Experience in Employee Self Serve system
  • Ability to ensure compliance to policy while still being flexible within approval boundaries
  • Excellent customer service skills, both written and verbal

Desirable Experience:

  • Ability to implement change and process improvements and adaptable to change

Demonstrated Values:

  • High level of integrity
  • Ability to handle difficult situations in a calm and assertive manner, while maintaining positive internal and external relationships
  • Ability to prioritise and balance the workload to meet deadlines and provide high quality service
  • Commitment to providing outstanding customer service
  • Strong processing, analytical and organisational skills

Please email for more information. Due to the high volume of responses, applicants are encouraged to apply online. Only successful applicants will be contacted for interview immediately.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Payroll Officer


Minimum 3 years experience in a role performing payroll duties for a large organisation

educational requirements

Secondary School/High School