We are in search of an experienced Oracle Customer Care & Billing (CC&B) Designer to become a key member of our clients team in the utilities sector. In this role, you will utilise your expertise in Oracle CC&B to design, implement, and refine customer care and billing solutions that drive operational efficiency and enhance customer satisfaction. Collaboration with cross-functional teams will be essential to ensure that our systems fulfil business needs and comply with industry standards.
Core Responsibilities:
System Design and Configuration:
- Develop and configure Oracle CC&B modules to meet specific business processes and customer expectations.
- Create functional specifications and technical documentation for system upgrades and new implementations.
Requirements Gathering:
- Collaborate with stakeholders to collect and analyse business requirements related to customer care and billing operations.
- Convert business needs into technical solutions that enhance system performance.
Regulatory Compliance and Best Practices:
- Stay informed about industry trends and regulatory changes impacting customer care and billing processes.
- Ensure that all designs and implementations adhere to industry best practices and company policies.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience: A minimum of 3 years of experience with Oracle Customer Care & Billing, ideally within the utilities industry.
- Knowledge: Strong understanding of utility billing processes, customer account management, and relevant regulatory requirements.
- Technical Skills: Proficient in Oracle SQL, PL/SQL, and associated CC&B tools.
- Analytical Skills: Excellent problem-solving abilities and attention to detail.
- Communication: Strong verbal and written communication skills to work effectively with both technical and non-technical teams.
- Project Management: Capable of managing multiple projects and prioritising tasks within an Agile framework.
Preferred Qualifications:
- Certification: Oracle CC&B certification
- Integration Experience: Familiarity with related utility systems and integration's (e.g., CRM, ERP).
- Methodologies: Understanding of Agile methodologies and project management tools.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.