operations manager - disability services in Gladstone

maeve cawley, randstad
job type
AU$ 100,000 - AU$ 140,000 per year

job details

gladstone, queensland
healthcare & medical
job type
working hours
AU$ 100,000 - AU$ 140,000 per year
reference number
maeve cawley, randstad
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job description

We have an exciting opportunity for an experienced Operations Manager to join one of the largest not-for-profit disability service providers in Australia!

Based in Gladstone preferably - but also open to Rockhampton or Bundaberg, you will provide strategic leadership in the Home Services portfolio (operating 24 hours per day, 7 days per week) across Gladstone, Bundaberg and Rockhampton. Home Services encompasses supporting those with a disability who want to live independently, by providing flexible options for living arrangements and tailoring supports to match the customer’s and family/carer’s needs in alignment with their NDIS plan and goals.

The Role

  • Facilitate enhanced home life outcomes for people with disabilities in a person-centred behaviour support framework.
  • Advocate for the implementation and ongoing application of Human Rights for people with disabilities, namely the right to live free from abuse, neglect and exploitation, and the right of choice and control.
  • Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure.
  • Actively seek and develop new business, maximise cross-functional customer growth opportunities across other portfolios, increasing customer base and revenue.

What's in it for you?

  • Driving strategic direction, with support of your General Manager and fellow Operations Managers (divided by Region and Portfolio), allowing you to hit the ground running
  • Excellent Salary + $10,000 car allowance + Super + not-for-profit Salary Packaging!
  • Fantastic Training and Development
  • Regular monthly Operations Manager (peer) catch ups
  • Work with a leading National Not-For Profit in this space
  • Immediate Start available

Key Criteria

  • Tertiary qualifications preferably across Social services/Community Services or a Clinical qualification.
  • Must have a demonstrated knowledge and understanding of the National Standards Disability Services and Quality & Safeguarding Framework (including but not limited to SIL & SIL quotes).
  • Experience in a multi-site leadership operational role with a focus on profitability, quality management frameworks, safety leadership and customer service excellence.
  • Proven operational performance management skills.
  • Financial management skills including general finance and budgeting, profit and loss, balance sheet and cash-flow management.
  • Current Drivers Licence and a reliable motor vehicle.

Please click to apply.

If you have any specific questions, would like to know more, please reach out to Maeve either via email - maeve.cawley@randstad.com.au or call 07 3337 5222!


Disability Support - In home care - NDIS - Operations Manager


Tertiary qualifications across Social/Community Services or a Clinical qualification.

educational requirements

Bachelor Degree