operations manager - disability services in Brisbane CBD

caylee-jade eve, randstad
job type
AU$ 100,000 - AU$ 140,000 per year

job details

brisbane cbd, queensland
healthcare & medical
job type
working hours
AU$ 100,000 - AU$ 140,000 per year
reference number
caylee-jade eve, randstad
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job description

We have an exciting opportunity for an experienced Operations Manager to join one of the largest not-for-profit disability service providers in Australia!

Based in Brisbane or the Gold Coast, you will provide strategic leadership in the Home Services portfolio (operating 24 hours per day, 7 days per week) across Brisbane and the Gold Coast. Home Services encompasses supporting those with a disability who want to live independently, by providing flexible options for living arrangements and tailoring supports to match the customer’s and family/carer’s needs in alignment with their NDIS plan and goals.

The Role

  • Facilitate enhanced home life outcomes for people with disabilities in a person-centred behaviour support framework.
  • Advocate for the implementation and ongoing application of Human Rights for people with disabilities, namely the right to live free from abuse, neglect and exploitation, and the right of choice and control.
  • Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure.
  • At times, act as General Manager by proxy when needed
  • Actively seek and develop new business, maximise cross-functional customer growth opportunities across other portfolios, increasing customer base and revenue.

What's in it for you?

  • Driving strategic direction, with support of your General Manager and fellow Operations Managers (divided by Region and Portfolio), allowing you to hit the ground running
  • Excellent Salary + $10,000 car allowance + Super + Salary Packaging ... Get your first $15,900 Tax Free!
  • Fantastic Training and Development
  • Work with a leading National Not-For Profit in this space
  • Immediate Start available
  • Gold Coast or Brisbane location

Key Criteria

  • Tertiary qualifications across Business, Social services/Community Services or Clinical.
  • Experience in a multi-site leadership operational role with a focus on profitability, quality management frameworks, safety leadership and customer service excellence.
  • Demonstrated knowledge and understanding of the National Standards Disability Services and Quality & Safeguarding Framework.
  • Previous experience managing complex multi-portfolio operations.
  • Proven operational performance management skills.
  • Financial management skills including general finance and budgeting, profit and loss, balance sheet and cash-flow management.
  • Current Drivers Licence and a reliable motor vehicle.

If you have any questions, would like to know more, or would like a copy of the job description, please reach out to Caylee either via email - caylee.eve@randstad.com.au or call 07 3337 5222!



Disability Support - In home care - NDIS - Operations Manager


Tertiary qualifications across Business, Social services/Community Services or Clinical.

educational requirements

Bachelor Degree