mortgage collections.

Your new company

Join this leading non-bank lender who has been enabling homeowners and businesses to achieve their dreams by providing bespoke lending solutions to consumers and SMEs for more than 20 years. This well-established organisation is based in the Sydney CBD and is committed to providing innovative, fast and accessible lending solutions to homeowners, consumers and businesses across Australia and New Zealand. Respectful communications, quality commitment and their team are just some of the reasons why people love coming to work with them. They specialise in providing competitive rates that rival major banks and specialty lenders, with flexible terms and fast turnaround times.

Your new role

Some of your responsibilities will include:

• Responsibly managing day to day Arrears and Default accounts from 1 day past due until the arrears and/or default has been rectified in the least amount of time.
• Early detection and/or identification of accounts that may pose a risk.
• Identifying issues affecting borrowers and submission of appropriate recommendations to achieve a resolution within reasonable timeframes.
• Ensuring arrears are maintained at acceptable levels through the effective use of policies and procedures.
• Establishing alternative repayment arrangements for borrower’s experiencing liquidity problems or temporary financial hardship.
• Effective communication and resolution skills.
• Meeting acceptable service standards and ensuring compliance with all legal requirements.
• Developing and maintaining not only borrowers but also internal and external relationships with key business clients.
• Recognise and implement loss mitigation strategies and work out resolutions where appropriate.
• Direct liaison with borrowers, panel solicitors, valuers, mortgage insurers, and Originators/Introducers.
• Achievement of monthly arrears target figures.

Your skills and experience

• Minimum of 2 - 5 years Collections experience (Mortgage Collection experience is desirable)
• Previous experience in a mortgage credit control position and more specifically, experience and knowledge of legal processes and notices in all states (desirable)
• Demonstrated ability to meet set arrears targets
• Strong verbal and written communication skills
• A thorough understanding of telephone debt collection procedures
• Negotiation, analytical and numerical skills
• Experience in a role that is multi-tasked and requires quick and decisive action
• Ability to work as part of a team.

Your benefits

• Supportive and friendly environment where everyone is approachable
• Internal opportunities to cross train in other teams/areas of the business
• Competitive remuneration package with bonus potential
• Paid parental leave
• Up to 4 weeks remote work anywhere to connect with friends and family
• Other outstanding benefits including salary continuance, wellness hours, volunteer opportunities, salary packaging, EAP, Reward platform and external professional development opportunities

You will love working with them!

Your next step

Does this sound like something you are interested in?

Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a confidential conversation contact me on ella.murraygolden@randstad.com.au or on 0426 686 033.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.