member services | superannuation in Melbourne CBD

Overview

An exciting opportunity exists to join an industry leader within superannuation and take the next step in your career. Due to business growth this company is seeking multiple member service professionals to join their friendly and supportive inbound team. To be successful in this role you will have a professional phone manner, have a passion for superannuation and helping members and ideally be RG146 qualified.

Key Responsibilities

• Manage inbound calls from existing and new members
• Handle general enquiries, provide product knowledge and assist with online systems
• Provide members general phone based advice
• Drive member engagement by asking exploring questions
• Carry out needs analysis and promote suitable superannuation products/services
• Maintain superior level of customer service to all customers
• Build strong working internal and external relationships
• Update all records and work to team targets

Selection Criteria

• Previous experience working in superannuation in client services
• Excellent phone manner and a passion for delivering superior service
• Ideally RG146 qualified
• Available to work Monday - Friday rotating roster 7am - 8pm
• Knowledge of superannuation industry and products
• Previous phone based experience

Company Benefits

• Opportunity to work for an industry leader within superannuation
• Work life balance with a 35 hour working week
• Supportive team environment
• Excellent training opportunities
• Long term career opportunities / pathway into advice

To Apply

If you meet the above selection criteria and are looking to take the next step in your career please follow the links to apply online or for confidential discussion contact Hannah Ebers. Please note only successful candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.