member services officer in Perth CBD

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job details

perth cbd, western australia
job category
Customer Service & Call Center
job type
reference number
tom lupton, randstad
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job description

Our client

Our client is a leading provider within the Australian Superannuation industry. They hold an exemplary reputation in the market and offer a friendly and supportive office environment for all staff. A number of exciting openings have arisen for Member Service Officers to join their dynamic and collaborative team. The company culture is hard working, team focused and motivated by individual growth and development. As a key member of the customer service team, your duties will be providing holistic support to all members.


  • Work closely with respective team leaders and escalate when necessary
  • Achieve all set KPI’s and metrics inline with business requirements
  • Answer all incoming calls politely and professionally
  • Offer service and product information to members as requested
  • Assist with sales opportunities throughout calls and complete tasks as required
  • Liaise with internal stakeholders to support process improvement
  • Ensure any guidance is in adherence to relevant rules and regulations
  • Provide exemplary customer service and problem solving assistance
  • Keep abreast of all current market and company information relating to industry funds
  • Accurate and efficient data entry onto members files
  • Taking inbound calls from members with a variety of queries regarding their fund


As an ideal applicant, you will have the following;

  • Previous experience within a similar capacity
  • Excellent telephone manner
  • Intermediate to advanced MS Office Suite skills
  • Outstanding organisation skills
  • Fantastic written and oral communication
  • Professional in both presentation and manner
  • Meticulous attention to detail
  • RG146 Compliance certificate (desirable)
  • Strong levels of drive and enthusiasm
  • Sound skills in problem solving / conflict resolution
  • Self-motivated and able to work under pressure
  • Ability to organise own work priorities to meet strict deadlines

Job offer

  • Immediate start
  • Fantastic CBD location with amazing offices
  • Career progression opportunities
  • Friendly and cohesive team environment
  • Rewarding and competitive salary
  • Standard business hours operation
  • Unlimited career growth opportunities

To apply, click on the 'apply now' or for a confidential discussion, please call Tom Lupton directly on 08 9320 1600.


Member Services Consultant


RG146 Desirable