member care consultant - customer service - call centre in North Sydney

posted
contact
isabella muminovic, randstad
job type
permanent
salary
AU$ 45,000 - AU$ 55,000 per year

job details

posted
location
north sydney, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 45,000 - AU$ 55,000 per year
reference number
90M0383615_1560751902
contact
isabella muminovic, randstad
Apply with

job description

Our client is one of the largest Health Insurance providers in Australia and provides the most outstanding customer service of any organisation in Australia. Having won multiple awards for their superior service ability, we are looking for customer service superstars to join the existing team. It is all about 'service with a smile' and a focus on continuously exceeding customer expectations time and time again.

You will be working in a dynamic and high-performing inbound customer service team with strong leadership in place, on-going training and development, support and coaching. This is a full time role with the hours of work operating on a rotating roster between the hours of 8am-8pm, Monday- Friday.



Benefits:

  • Work for a reputable, award winning company.
  • $63K salary package, comprised of base + super + shift loading.
  • In depth and ongoing training and development throughout your duration with the company.
  • St Leonards location, close to public transport.


Your responsibilities:

  • Receiving various inbound calls from members and non members.
  • Identify customer needs, using active listening skills and probing questions.
  • Build rapport with their members and help continue their reputation for excellent service.
  • Communicate effectively with the company's stakeholders, ensuring the correct information is delivered.



Requirements:

  • Excellent customer service skills and existing experience in similar roles.
  • Demonstrate strong written and verbal communication skills
  • Possess the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services.
  • Maturity to handle complex and often sensitive and emotional scenarios.
  • Work efficiently in a team-based environment.
  • Ability to navigate through different systems.


If you are interested in this opportunity please click to apply now, or alternatively email your resume through to isabella.muminovic@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, health insurance, healthcare, member care, CSO, HCF, inbound customer service, st leonards, sydney, customer service officer, member care consultant, call centre, contact centre, customer service representative, insurance

qualification

see ad

educational requirements

Secondary School/High School