licence testing officer in Werribee

julia ciinean, randstad
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job details

werribee, victoria
call centre & customer service
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working hours
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julia ciinean, randstad
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job description

About the Role

You will be required to manage customers enquires and questions on AND off site in a face to face environment. Dealing with queries on a variety of topics which will also be accompanied with an amount of practical, administrative and processing work. You will primarily work in testing, and more in depth customer service will come from a willingness to strive for improvement.

You will be required to work on an on-going temporary basis between 3-5 days per week (depending on requirements of the branch each week), and you MUST be fully available between Monday – Friday between 8:30am–4:30pm.

Duties & Responsibilities

  • Drive high end face to face customer service levels
  • Fast paced practical duties which will involve giving customers clear instructions, outcomes and feedback
  • Deal with enquires and applications for services
  • Perform administrative duties for processing enquires
  • Communicate and interact with the team across the site
  • Providing cover if needed in nearby smaller sites
  • Abide by professional policies and procedures in place
  • Travel within the cluster when required (Melton, Werribee, Geelong and Sunbury)

Skills & Experience

  • Previous face to face customer service experience
  • Proof of resilience and ability to focus on current tasks
  • Ability to deal with sometimes sensitive or personal material
  • A full, preferably clean, driving license
  • A “How can I help attitude?” not “I can’t help” attitude
  • Proven clerical and money handling skills
  • A good understanding of Victorian road laws
  • Professional and impeccable presentation
  • Ability to learn and retain knowledge quickly and effectively

Culture & Benefits

This a fantastic opportunity to join a large Victorian institution based in Werribee. With a great team on site, you will be given training and support to get you up to speed fully on the role. Through an excellent team environment built on support and teamwork you will gain a vast knowledge of a great industry.

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.

Only successful candidates will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service/ Licence Testing Officer


Customer Service
Face to face customer service
licence testing

educational requirements

Secondary School/High School