level 2-3 support engineer - fintech in North Sydney

posted
contact
adrian spurrier, randstad
job type
permanent
salary
AU$ 65,000 - AU$ 80,000 per year
apply now

job details

posted
location
north sydney, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
salary
AU$ 65,000 - AU$ 80,000 per year
experience
5 years
reference number
90M0378229_1551766936
contact
adrian spurrier, randstad
apply now
Apply with

job description

Opportunity for an experienced Support Engineer looking to move into a System Engineer within short time frame or a System Administrator / Engineer who still enjoys the support aspect of the role.

In this role you'll need experience Windows techs, VMware, Good networking routing and switching knowledge / skills and hands on storage back up knowledge / experience.

Key Responsibilities:

  1. Daily Tasks:
  • Work on assigned Service Tickets in line with associated SLA’s.
  • Self-enter a ticket for any work assigned to you via email, phone or verbally.
  • Monitor & manage system alerts and notifications, and respond accordingly through service tickets.
  • Ensure ticket entries are clear and concise
  • Provide unsurpassed Level 2 Support, including but not limited to solving issues such as;
  • Problems with usernames and passwords
  • Physical layer issues
  • Verification of hardware and software setup
  • Installation, reinstallation & uninstallation issues
  • Maintain the data integrity and validity of all company systems utilised in your role; ConnectWise, Kaseya
  • Ensure all your time daily is recorded in tickets and prompt submission of weekly time sheets.
  • Establish a trusted working relationship with your peers throughout the company.
  • Proactively manage internal/external expectations by keeping lines of communication open at all times
  • Achieve & maintain Technical Certifications on products/solutions as outlined by Management in line with company focus. Including but not limited to also having general understanding of;
  • Operating Systems (both client & server)
  • Knowledge of virtualization, administration level
  • Strong understanding of troubleshooting Windows server and Windows domain environments
  • Networking/infrastructure skills (TCP/IP, DNS, DHCP)
  • Hyper-V or VMWare
  • Office 365 and other Microsoft standard offerings
  • Some cloud experience with AWS or Azure

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Infrastructure Support Engineer - Level 2-3

qualification

Bachelors Degree / Diploma

responsibilities

Provide unsurpassed Level 2 Support
Work on assigned Service Tickets in line with associated SLA’s.
Strong understanding of troubleshooting Windows server and Windows domain environments
Networking/infrastructure skills (TCP/IP, DNS, DHCP)
Hyper-V or VMWare

educational requirements

Associate Degree/Diploma