level 1 / 2 helpdesk - sydney cbd - 6 month contract in Sydney

posted
contact
patrick egan, randstad
job type
contract

job details

posted
location
sydney, new south wales
specialism
IT & ICT
job type
contract
working hours
Full-Time
experience
3 years
reference number
90M0430809_1605510440
contact
patrick egan, randstad
phone
02 8298 3868
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job description

Leading Australian Financial Services firm requires a Level 1 / 2 Helpdesk Analyst for a 6 month plus contract located in Sydney’s CBD.

The role of a Level 1 / 2 Help Desk Analyst is to provide support via phone, email and remote access for internal clients. You will be responsible for responding to initial requests and resolving if possible.

On a daily basis your responsibilities will include:

  • Providing Level 1 / 2 technical support via email and phone in a timely, efficient and professional manner.
  • Responding to a wide range of software and hardware issues.
  • Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
  • Logging faults via ITIL ticketing system.
  • Take on average 20 - 30 calls per day.

To be successful in this role you will have:

  • Good exposure in a similar IT help desk position.
  • Microsoft certification – Essential
  • Good working knowledge of O365, Citrix and cloud environments.
  • Solid customer service skills and troubleshooting experience.
  • Excellent verbal and written communication skills.
  • Good time management skills.
  • Clear, concise and polite phone manner.
  • Australian Citizenship - Essential and be able to pass a Police check.

An excellent daily rate is offer for the succesful candidate

Public transport consisting of Buses and Trains are a 5 minute walk away.

Please call Patrick Egan @ Randstad Technologies on 02 8298 3868 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Level 1 / 2 Helpdesk - Sydney CBD - 6 month contract

qualification

Good exposure in a similar IT help desk position.
Microsoft certification – Essential
Good working knowledge of O365, Citrix and cloud environments.

responsibilities

Providing Level 1 / 2 technical support via email and phone in a timely, efficient and professional manner.
Responding to a wide range of software and hardware issues.

educational requirements

Associate Degree/Diploma