kyc in Parramatta

meghan laidler, randstad
job type
AU$ 27.00 - AU$ 30.00 per hour
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job details

parramatta, new south wales
banking & financial services
job type
working hours
AU$ 27.00 - AU$ 30.00 per hour
1 year
reference number
meghan laidler, randstad
apply now
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job description

Full Job Description

Are you a successful customer service officer who is looking for your next step? This is a fantastic opportunity for you to gain valuable experience as a customer service officer within the KYC (Know Your Customer) space! Our client is one of the largest global banks and financial services organisation that offers both comprehensive training, support and long term career opportunities.

With previous customer service and integration experience, this will be a great chance for you to really drive your career and expand your skill set. Using your empathy, negotiation and of course customer service skills you will be able to help customers and understand their needs. We have multiple KYC customer services roles to start asap on a temp to perm basis, based in the Parramatta site.

About the role

This role is an entry level, customer service role which will be involved in ensuring the KYC aspects of the bank are adhered to:

  • Identifying and verifying the identity potential clients
  • Prevent against AML or criminal activity through meaningful customer conversations
  • Cross referencing names against known parties
  • Monitoring customer transactions and behaviours
  • Making outbound calls to speak to customers about their information
  • Responsible for attending and successfully completing assigned training in the mandated timeframe
  • Meet or exceed KYC remediation targets

About you

  • Previous experience in customer service is ESSENTIAL
  • Cantonese/Mandarin is highly DESIRABLE
  • Candidates with face to face (in branch) or phone based experience will be preferable
  • An interest within the KYC and customer due diligence area
  • Willingness to learn and work in a highly compliant space
  • Exceptional customer service skills
  • Engagement and ability to go the extra mile
  • Work collaboratively with a successful team

The Benefits:

  • Long term temporary position with potential to be made permanent
  • Attractive hourly rate
  • Fantastic Parramatta location near public transport
  • Highly reputable global bank
  • Ongoing training and development

How to Apply;

To apply online, please click on the appropriate link. Alternatively, please contact Holly on 0282151038.


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.





educational requirements

Secondary School/High School