kronos system support officer in Sydney CBD

israel stevenson, randstad
job type
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job details

sydney cbd, new south wales
job type
working hours
5 years
reference number
israel stevenson, randstad
02 8235 3322
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job description

Randstad is seeking an experienced Kronos Support Officer who will be accountable for providing for supporting their Kronos application across the organisation. Key functions of this role include project support for programme upgrades, assisting with system implementation initiatives as well as providing ongoing business function support.

Key accountabilities:

  • Work with services in reviewing their processes and configuring people systems applications to suit the needs of the various business streams and sites but ensuring that all systems adhere to best practice standards.
  • Assisting with the ongoing maintenance at both the technical and application level and the implementation of future versions/system updates.
  • Analyse business process requirements against application functionality.
  • Gain a level of understanding and knowledge of new application functionalities via new release notes and modules.
  • Document and provide training, end user manuals, cheat sheets on “people systems” applications and additional functionalities.
  • Provide user training and ad-hoc training to sites upon request.
  • Update all documentation and training material to remain consistent with changes in business processes and system developments.
  • Participate in regular data audits and people systems business process reviews to ensure best practice processes are being followed.
  • Involvement in projects - new systems, new module implementations, version upgrades etc.
  • Provide support to facilities that come on board with full implementation of various core people systems applications.
  • Participate in change control process – technical and end user documentation for people systems changes.
  • Comply with relevant WHS policies, procedures, work instructions and requests.

Essential requirements:

  • Thorough working knowledge in the use and configuration and upgrade/maintenance people systems applications.
  • Strong knowledge of Kronos (V8, V7 or V6).
  • Experience with creating end-user communication documentation.
  • Strong customer service focus with strong written and oral communications skills.
  • Excellent time management skills and an ability to work with minimal supervision.
  • Proven ability to transfer skills to team members and end users as required in a timely and effective manner.
  • SQL database and query experience desirable.
  • Experience working with Chris21 also desirable.

If you believe you have the skills required for the role, hit the Apply button now! You can also email Israel @ or call on (02) 8235 3322 to be considered. Due to the large volume of applicants we receive daily, only suitable candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Kronos / Support / WFM / SQL



educational requirements

Bachelor Degree