The opportunity: Join an industry leading organisation in a position which seeks to improve and refine recovery services to ensure cutting edge best practice, staff capabilities and maintain the company’s position as a preferred provider. As the organisation’s Operations Manager, you will work closely with the National Manager overseeing the daily operations including staff development, account management and utilisation of staff and resources.Our client partners with businesses to improve outcomes for psychological injuries and mental health issues as well as creating mentally healthy workplaces. Our client is forward-thinking, customer centric and extremely passionate about their people. Their expertise is underpinned by their professional, dedicated and knowledgeable staff who use a goal based, positive psychology approach. Role Responsibilities Operations Management Performance, Innovation and Continual ImprovementStaff Management Operations ManagementManage new referrals through customer briefing and allocation of staffQuality Assurance Delegation of management activities to Psychological Injury Management Specialist Staff Management Responsible for staff utilisationManagement and implementation of internal training, staff development and supervisionAssistance with recruitment and selection of new staffDevelopment of strategies for maximising efficiency, utilisation and profitability;First line complaints / Feedback Management Customer Relations Management and Business DevelopmentDevelop new relations by generating and attending external client meetingsMaintain strong relationships with existing clientsIdentifying and determining customer needs, and creating tailored solutionsProvision of value-add services for clientsMarketing of new services to existing customers by recognition of need fulfilment Performance, Innovation and Continual ImprovementLeading and monitoring performance in compensable marketResponsible for continual improvement and integration of learningsResponsibility for implementation of new and innovative services to exceed customer and scheme expectationsTeam leader mentoring and support Position Requirements Must be registered as a Psychologist with the Psychology Board of AustraliaRehabilitation Psychology experience is essentialManagement Experience is essential What you will get in return Our client is committed to caring for their team and are proud to provide a collaborative work environment, work/life balance, flexibility and professional and personal development opportunities. Some of the great benefits you can expect are: Knowledgeable and supportive team Flexible work hours Health & Wellness program How to apply: To kick start your career with a leading healthcare company,connect with me via email email@example.com or call me on 1300 289 817. I promise to provide an honest, transparent and personal recruitment service tailored to you. We are your trusted career partners - we take the hard work out of finding your dream job. As proven healthcare advisors we can ensure you make connections across employers of choice. By getting to know you, your career goals and aspirations we will help you succeed by making you our priority.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.