Inbound Customer ServiceCustomer service team with great training and multi-skillingHiring for different locations- Ryde / Strathfield or St leonards ( highlight your preference in your email) Vibrant and lively team culture Your new companyWorking for Randstad with one of the largest education providers to support consumers with their educational journey.Your new roleReceive a wide range of inbound calls from members and non members, and handle all enquiries accordinglyEnsure customers have an understanding of complex information and break down any technical terms/jargonIdentify which products and services best align with the customer through active listening and understandingProvide an exceptional customer experience to uphold the company’s reputation for excellent serviceWork towards service driven KPIs - no sales, just great customer serviceThe hours of work for this position are between 8am-8pm, Monday- Friday and operate on a 9 week rotating roster.Must purchase a WWCC on offer from Service NSW and forward x2 references. Your skill-set and experience:Excellent customer service skills from call centre/hospitality/retail backgroundsDemonstrate strong written and verbal communication skillsAbility to understand and relay complex informationMaturity to handle sensitive and emotional conversationsWork collaboratively in a team-based environment.Ability to navigate through multiple computer systems.Benefits for youWorking 37.5 hours a week and any additional hours at your discretionOngoing training and development to ensure that you are supported at every stage of your career Office located in a bustling location next door to the train station - surrounded by many shops, cafes/restaurants, gyms, etc. Enjoy discounts on our products and servicesHow do I apply?If you can picture yourself working for randstad please forward your resume to email@example.com in word format and WWCC if on hand. Please introduce yourself in the email and include your preferred location! Cut off is tuesday 08/06/2021Please note: We receive hundreds of applications and are unable to reply to individual submissions. If you have not heard back from us within 72 hours of applying, please assume your application was not shortlisted on this occasion. We appreciate the time in letting us get to know you and we are sorry we cannot reply to every applicant.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.