- Customer Experience
- Assess customer feedback to improve the processes for a better experience
- Evaluate and sample set the customer journey, against the pre-defined success and satisfaction measures and criteria
- Investigate areas or occurrences that fall below the VPD service expectation
- Project Planning and Delivery
- Manage the delivery of strategic projects. This includes all aspects of project planning, reporting, resourcing, risk and dependency management; and engagement with customer stakeholders from concept to handover and completion.
- Ability to oversee and support a large number of active projects
- Collaboration & Reporting
- Engage with and coordinate all aspects of project delivery functions within VPD wider business and specialist teams.
- Work with 3rd party suppliers and vendors to ensure quality and delivery timeframes
- Deliver program/project status reports in line with pre-agreed timelines and frameworks.
- Work closely with technical and business teams to ensure all technical and business objectives and are current and align with the agreed Scope of Works.
- Anticipates what’s is next and plan for this
- Priorities workloads
- Delegates effectively and where required
- Employees Strong risk and mitigation tactics
- Technically competent
- Effective communicator
- Analytical minded
- Problem Solver
- Self-Motivated and Accountable
- Driven to high standards of excellence and execution
- Relevant Industry qualifications (e.g., IT, Telco, project management).
- Demonstrated experience in Project Management and experience with preparing customer facing project plans, resource scheduling, budget Management and Governance.
- Demonstrated experience in project planning and management at a senior level, including the ability to understand and work within a Project Management Methodology.
- Proven capacity and ability to lead and develop a team of project specialists and engage with technical specialists.
- Demonstrated high level communication, negotiation skills and proven ability to build and maintain multi-disciplinary project teams across functional organisational boundaries.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....