Randstad are currently partnering with a large banking and financial services client in Parramatta. With continued growth in the Parramatta region, we are looking for experienced customer service and sales professionals to join our team. We are looking for solution driven individuals to manage the customer onboarding journey with our client. Our candidates will have experience in sales and cross-selling as well as a strong customer service background.With roles based primarily in Parramatta, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleThe Customer Onboarding Officer role is a 12 month contract role working closely with the business’s banking and financial services key stakeholders and client base. The role requires a strong knowledge and understanding of current mortgage products and services. We are looking for someone with superior customer service skills who can handle customer complaints in a professional and efficient manner. Key ResponsibilitiesManaging the customer on-boarding journey to ensure a smooth pre & post settlement experienceDriving solution based sales activity and promoting cross-selling opportunitiesHandling customer complaints in a highly professional and efficient mannerSupporting and implementing procedure improvements to achieve optimal operational, compliance and credit productivityRequirementsSuccessful candidates will have a relevant tertiary qualification and minimum of 2-3 years experience in a customer service or sales environment. You will have excellent verbal and written communication skills and a proven record of working to and achieving sales targets. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?Our client is passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment. Apply nowIf you are an experienced customer service and sales professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.