inbound customer service.

Randstad are currently partnering with a large banking and financial services client in Parramatta. With continued growth in the Parramatta region, we are looking for experienced customer service and sales professionals to join our team. We are looking for solution driven individuals to manage the customer onboarding journey with our client. Our candidates will have experience in sales and cross-selling as well as a strong customer service background.With roles based primarily in Parramatta, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleThe Customer Onboarding Officer role is a 12 month contract role working closely with the business’s banking and financial services key stakeholders and client base. The role requires a strong knowledge and understanding of current mortgage products and services. We are looking for someone with superior customer service skills who can handle customer complaints in a professional and efficient manner. Key ResponsibilitiesManaging the customer on-boarding journey to ensure a smooth pre & post settlement experienceDriving solution based sales activity and promoting cross-selling opportunitiesHandling customer complaints in a highly professional and efficient mannerSupporting and implementing procedure improvements to achieve optimal operational, compliance and credit productivityRequirementsSuccessful candidates will have a relevant tertiary qualification and minimum of 2-3 years experience in a customer service or sales environment. You will have excellent verbal and written communication skills and a proven record of working to and achieving sales targets. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?Our client is passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment. Apply nowIf you are an experienced customer service and sales professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has partnered with one of Australia's largest banks located in the heart of Sydney. With continued growth in Sydney CBD our client is looking for outstanding customer relations professionals who are resilient within their field. With roles based primarily in the CBD but also inner Sydney regions, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleCustomer Service is a key element of an organisation’s success and therefore we are looking for the best of the best. The Customer Relations Officer is responsible for resolving complaints logged in the Complaints Database. Complaints can be received from various stakeholders. Key RequirementsResponsible for monitoring and managing complaints Across all personal banking products and collections complaints.Building and maintaining strong relationships with various stakeholdersComprehensive Credit Reporting Understanding of Collections procedureUnderstanding of legislation to assist with collection complaints Investigating and responding to customers in relation to credit file About the successful candidateMinimum 1 year in a similar role Proven experience dealing with difficult customers Excellent written and verbal communication skillsAbility to resolve matters under pressureMust have excellent attention to details Must be a team player Apply nowIf you are a successful and experienced customer relations officer who is immediately available and in search of a new opportunity then apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Company Overview An exciting opportunity to join a top four bank on a 12 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working within in banking and finance in a phone based positionExcellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersHigh level attention to detail and accuracyAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of May Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.