customer service specialist | entry level | big 4 bank.

Randstad are currently recruiting for candidates with a passion for customer service for an exciting contract opportunity with one of Australia's leading banks. Bank Teller Casual part time opportunity 19 to 40 hours a week$32 per hour + super Mon to Fri - (some weekend work may be involved, penalty rates will apply) You will be required to work across the Metro North West region including the following locations Ashgrove, Inala, Aspley, Toombul, Ipswich, Hamilton, Kenmore, Mount Ommaney, Redbank Plaza, Forest Lake, Brookside, New Farm, Indooroopilly, Chermside, Geebung. For this reason a car and license is required. This can be an amazing opportunity for university students, returning to work parents and candidates from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture and work life balance. The Role? - You will be the first point of contact for branch based customers and will be there to support and advise customers on tailored solutions based on their needs. - Handling everyday banking conversations and transactions- Determining individual banking and lending needs and connecting them with in branch Personal Bankers and Mortgage Lenders- Provide customers with optimal customer service including quality and timely decisionsAbout you? Is previous banking experience absolutely essential ? The answer is no! training will be provided on the job and via online modules.Our client will support you and can teach you the banking side of things however candidates with previous banking experience are definitely encouraged to apply. Highly desirable candidates will;- Have a passion for customer service and helping- Be very resilient and able to take direction- Be open and eager to learn new process and new systems How to be successful? If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAPAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the OpportunitiesRandstad is seeking candidates for a temporary opportunity to work with a well known leading global data, analytics and credit reporting company. Your main duty will be taking calls regarding applications for pre employment background checks. About the roleRandstad is seeking individuals with experience in a high volume call centre environment. In this role you will be responsible for providing a high level of customer service in a busy call centre with some processing involved in the role. Customer service is a key element of an organisation’s success and therefore we are looking for the best of the best!Key ResponsibilitiesRespond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer serviceHandle complaints in a highly professional mannerExecute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and proceduresEnsure quality of products and services delivered to clients and consumers by following processes and attention to detailProactively liaise with management to ensure Operations is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages etc as neededUndertake either Service Desk or Fulfilment activities as directed from time to time by Team Leader / Operations Manager. RequirementsSuccessful candidates will have a minimum of 1 year experience within the call centre environment and have excellent verbal and written communication skills. Our client prides themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. You will be competent in using office software and have the skills required to adapt to new systems.What’s in it for you?You will receive the opportunity to develop your customer service and call centre skills!If this sounds like the perfect role for you, what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Duties-Review the accuracy of processed changes and maintains records of changes, checking the reasonableness of changes by applying commercial acumen· Coordinates the Quality Review process across the PA and other internal reporting documents within the team· Coordinates sign off process including following up relevant stakeholders and ensuring that documentation meets Group standards· Coordinates the internal results assurances packs (RAPs) and internal Question and Answer (Q&A) documents that support the disclosures in the PA· Maintain word document for the Group’s US Profit Announcement (USPA)· Process changes to commentary, formatting and graphs for the USPA as requested by note preparers and key stakeholders. This includes refreshing the word document on a regular basis to ensure quantitative disclosures are updated and accurate.· Ad-hoc analysis and team supportTo find out more, please contact me at Sienad.Buckley@randstad.com.au/ 0422 697 181At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.