Your new company An exciting opportunity has arisen for people that want to make a change. My clients dream is to build healthier and better lives and they want diverse and like minded people to make that change happen. You will play a key role in servicing customers within superannuation and Group Life Insurance make better choices in their lives. Your benefits Flexible work life balance with 3 days at home 2 days in the officeOpportunity to start a career within Insurance and SuperannuationLocation can be based from Sydney CBD or Sydney Olympic ParkJoin a highly supportive and collaborative teamGreat staff benefits including reward and recognition programmeFull time permanent position with career developmentYour new role Provide a high level of customer service to customers with superannuation and group insurance enquiriesUse multiple computer systems, alongside your problem solving skills, to ensure customer queries are resolvedHandle customer escalations and complaints in a professional manner to ensure a positive customer experienceTouch base with customers on all touch points of the journeyEnsure customers account is updated and written correspondence is sent accordinglyYour skills and experience At Least 1 year of strong Call center experience is essentialAbility to work in a fast paced environmentA team player with a passion for customer serviceExcellent communication skills both written and verbalStrong attention to detailPlease note: Applicants must be an Australian Citizen or Permanent Resident. Your next step To launch your career, click 'apply now' or contact Sandra Sadaka on firstname.lastname@example.org or 02 8095 1733 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.