call centre representative.

Randstad is currently recruiting for multiple Call Centre Customer Service positions to work within a State Government Department. This is a great opportunity to work with a busy and growing Department. This role will require a high level of customer service and call centre experience, great communication skills and a willingness to learn. $30-32 per hour + Superannuation Full Time Hours, 9:00am - 5:00pm Monday - FridayState Government opportunity with immediate start, CBD locationAbout the roleWe are currently seeking multiple Call Centre Customer Service candidates - in this role, you will be required to:Be comfortable and confident taking inbound customer calls regarding various queriesHave a high level of customer service and phone etiquetteBe able to handle disgruntled customers in a calm and professional mannerUndertake general administrative dutiesBe confident navigating a computer and its systems Skills and ExperienceWorking With Children Check and National Police Check requiredGood leadership skills and accountability Able to work independently and autonomouslySelf critical and able to check the quality of their workWorks towards their goals and team valuesWork in an efficient and professional mannerMicrosoft Office experienceBenefitsWorking within a growing State Government DepartmentAbove average hourly remuneration Excellent opportunity to grow your skills within State GovernmentHow to applyClick APPLY or contact Emma McMahon via email (emma.mcmahon@randstad.com.au).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Multiple permanent positions in Financial Services starting early MayFun and energetic team culture with colleagues to matchCentral Maitland location, close to public transportDo you have an interest in banking and a passion for helping people? Are you ready to take the next step in your customer service career? THE ROLEAre you looking for your next opportunity and enjoy all aspects of customer service? You have come to the right place! When you join this high energy contact centre and become a Customer Service Representative with this organisation you are responsible for delivering a customer experience that goes above and beyond on every call. No sales!The primary hours of work is between 6am - 10pm over a 7 day roster, you will need to be available to work across these hours. YOUYou are motivated to achieve your goals in every aspect and have a natural ability to hold genuine conversations, engaging customers from the get goYou have the ability to problem solve and provide tailored solutions to a wide customer base along with accomplishing KPIs along the wayYou are flexible and available to work a rotating shift work roster in a 24/7 environment and are prepared to work weekends and afternoons (primary hours between 6am-10pm)Applicants from retail and hospitality backgrounds encouraged to apply! THE BENEFITSA fully stocked chill-out zone including foxtel, iPads and a breakfast bar plus many other perks and incentives​A professional team and the opportunity to join a reputable banking organisation located in Maitland2 week full-time paid training course, with ongoing support and development to reach your career goalsThe opportunity to earn great prizes and incentives APPLYThis is an awesome opportunity so don’t miss out and click ‘apply now’ or for more information, you can contact Randstad on 4032 7350 for a confidential discussion. Don’t hold back, we start progressing applications today!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!You must be available to interview ASAP. To be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and servicesWho are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.