call centre inbound - federal government.

This well-known organisation is shaping the automotive industry’s approach to the total customer experience in their contact centres worldwide. They pride themselves on their exceptional service with a focus on delivering customer solutions, and are now looking to expand their team further adding two individuals who encompass these qualities to their diverse workforce. Initially these positions will be a 6 month Fixed Term Contract with potential for permanency. You will be required to work from home as well as the office with view to be working full time in the office in the future. ** Full work rights (Citizenship or Residency) is required to apply ** What is the role?Servicing customers, dealer partners and stakeholdersCommunicating with customers through social media, phone, email and web chatComplaint handlingCase managementDiverse administrative tasksWhat do we need from you?High self-motivation and the ability to work autonomouslyDesire to help customers displaying genuine careMaturity to handle sensitive and at times difficult conversationsExcellent communication skills both verbal and writtenAbility to think outside the box to solve complex issuesCommitment to working an 8 hour shift between 10:30am - 7:00pm (Monday to Friday)What can we offer you?Full training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your family$50,000 starting salary with the potential to increase as your capabilities developAnnual Performance BonusesFlexible working arrangements - WHF to startCompany wide health & wellbeing initiativesSounds like you?Please APPLY TODAY by clicking the 'Apply' button. Please note that once you have submitted your application, you will be emailed a form to complete within 24 hours. This will only take 2 minutes and once it has been reviewed you will be advised of your next steps. In response to Covid-19 all interviews are being held virtually. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.