itsm specialists in Northern Suburbs Melbourne

posted
contact
thembisile baleni, randstad
job type
temporary
apply now

job details

posted
location
northern suburbs melbourne, victoria
specialism
IT & ICT
job type
temporary
working hours
Full-Time
reference number
90M0378090_1551682189
contact
thembisile baleni, randstad
apply now
Apply with

job description

Randstad Technologies is currently working with a large enterprise in the aerospace engineering industry that is looking to hire several ITSM Specialists to join their team.

The ITSM Specialist will deliver specific outcomes to support cross functional services covering service management and general IM&DS to improve services for the business. Onboard service providers and new services into the business' ITSM operating model. Participate in ITSM transformation activities

Responsibilities:

  • Onboard service providers and new services into key processes
  • Create work packages, including estimates and timeframes, in response to product descriptions provided by projects, for integrating service providers and new services into the business' ITSM operation model
  • Design and implement support models with service providers that include execution of level 1, 2 & 3 support
  • Design, agree and implement service provider ITSM tool integration/interfacing with the ServiceNow ITSM tool set
  • Set up measurement of service provider SLAs in ServiceNow in line with contractual agreements
  • Manage the transition of new or changed services to the Service Desk and BAU

Desired experience:

  • Demonstrated ability to drive, deliver and sustain improvement plans and improve levels of services provided
  • Demonstrated and strong experience in business writing/reporting
  • Experience in service contract management
  • Demonstrated ability to design cost effective service support models and onboard service providers in line with operating models
  • Demonstrated ability to manage multiple priorities within a dynamic environment
  • Experience in the IT industry
  • Minimum ITIL Practitioner certification
  • Experience in ServiceNow desirable.
  • Diploma or Degree in IT or comparable experience

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

ITIL, business writing, reporting, servicenow, design

qualification

Diploma or Degree in IT or comparable experience.

educational requirements

Bachelor Degree