itsm change coordinator in Brisbane Airport

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job details

posted
location
brisbane airport, queensland
specialism
IT & ICT
job type
permanent
reference number
90M0356670_1533267490
contact
shona morrin, randstad
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job description

  • Experience in Change Management within an ICT environment
  • ITIL Foundation Certification
  • Service Management background

A Federal Government Organisation is looking for an experienced IT Change Coordinator. This is a permanent role and is based at the fringe of Brisbane CBD.

The role is responsible for the IT Change management function ensuring that all changes to systems and related infrastructure are done in such a way as to meet the needs of the business, have minimal impact or pose minimal risk to information, systems and the business. You will coordinate the Change Advisory Board and work closely with the Incident Coordinator, Availability and Problem Coordinators as well as the Communications role in ensuring changes are actioned when required and communicated as required.

Responsibilities:

  • Review and assess all IT Change Requests for impact, risk, back out plan consideration, business readiness and any potential conflicts on change calendar
  • Own and maintain the Change calendar.
  • Manage change conflict with the business
  • Ensure all areas are aware of the impact of the new or changed IT system.
  • Assist in the review of Implementation plans for complex requests for change.
  • Undertake the chairing, coordination and secretariat of the Change Advisory Board (CAB) meeting weekly
  • Ensure updating of the approved changes into the ITSM toolset meets SLA and ensuring a change calendar is maintained and published to IT and the business
  • Coordinate approval of Emergency Changes including Emergency CAB meetings
  • Analyse changes to determine trends
  • Produce regular management reports and CAB report from Works plan and ITSM tool on changes logged
  • Ensure relevant processes are reviewed, updated, communicated, published for IT and related vendors/partners.

Requirements:

  • Experience in Change Management within an ICT environment
  • Highly developed interpersonal, representation and communication skills, including a proven ability to develop, influence and maintain working relationships at senior levels.
  • Demonstrated and strong experience in business writing/reporting, including conversion from technical to business language
  • Experience in managing documentation and procedures
  • Experience using toolsets for reporting such as SAP, ITSM tools and MS Excel
  • Experience in the use of and analysing and reporting on data from multiple sources
  • ITIL Foundation Certification
  • ITIL Service Lifecycle - Service Transition Certification (preferred)
  • Excellent verbal and written communication skills

Experience working within a Federal Government department is highly desirable.

Interested? Apply Now!

Please send your updated CV by clicking ‘Apply Now’ and following the prompts or sending your updated resume to shona.morrin@randstad.com.au.

Please note that only shortlisted applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Change management, ITSM, ITIL, federal government

qualification

N

educational requirements

Secondary School/High School