it support analyst - sydney cbd in Sydney

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job details

posted
location
sydney, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
experience
3 years
reference number
90M0358930_1537338906
contact
paula zacharakis, randstad
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job description

The role of an IT Support Analyst is to provide remote support via phone, email and remote access for internal staff and external stakeholders. You will be responsible for responding to initial requests and resolving if possible.

On a daily basis your responsibilities will include:

  • Providing level 1 and level 2 technical support via phone and email in a timely, efficient and professional manner.
  • Responding to a wide range of software and hardware issues and services queries.
  • Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
  • Escalate incidents where appropriate.
  • Logging calls via a ticketing system.

To be successful in this role you will have:

  • Good exposure in a similar IT service desk position.
  • Solid customer service skills and troubleshooting experience.
  • Strong experience supporting Office 365 and administering Azure AD, Microsoft Intune and Microsoft Exchange Online.
  • Supported Windows 10.
  • Understanding of TCP/IP networking.
  • ITIL foundation certified.
  • Excellent verbal and written communication skills.
  • Good time management skills.
  • Clear, concise and polite phone manner.

Close to public transport.

Attractive salary package is on offer for the successful candidate.

Please call Paula Zacharakis @ Randstad Technologies on 02 8235 3367 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

IT Support Analyst - Sydney CBD

qualification

Good exposure in a similar IT service desk position.
Strong experience supporting Office 365 and administering Azure AD, Microsoft Intune Microsoft Exchange Online.

responsibilities

Providing level 1 and level 2 technical support via phone and email in a timely, efficient and professional manner.

educational requirements

Associate Degree/Diploma