it operations manager in Melbourne CBD

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job details

melbourne cbd, victoria
job category
Information Technology
job type
reference number
jed gladwin, randstad
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job description

Randstad Technologies is currently working with a leading and global Managed Services Provider that is seeking an IT Operations Manager to join their Melbourne team. The role will be responsible for heading up the organization’s Automated Cloud Services offering.

This role is truly the definition of a servant leader. The incumbent is not expected to be the most knowledgeable or experienced in the management of cloud operations, but rather, champion the teams under them who are and enable them to shine whilst taking on the management of non-technical areas such as employee engagement, CSAT and contractuals.

Some of the role responsibilities include:

  • Act as the senior escalation point for all operational related matters across the Cloud Services business
  • Form part of the service catalogue review panel for future releases of the platform
  • Manage resourcing / rostering / leave and general HR functions across the teams
  • Support the sales / pre-sales functions as required across the region
  • Delivery of continual automation and efficiency gains via the product backlog which then translate into service catalogue reviews quarterly
  • Plan and direct activities for development and operational management so as to meet agreed performance targets within budget and time lines
  • Establish and maintain appropriate systems for measuring necessary aspects of operational management and development across Cloud Managed Services

If this opportunity sounds like it could be of interest to you, please apply with an updated CV and we will be in touch to discuss it further and provide you with a full PD.

*Please note that due to the high number of applications Randstad receives, we cannot always respond to all applicants. If you have not been contacted within 3 working days of applying, please assume that you have been unsuccessful on this occasion and we will contact you for future opportunities.


IT Operations Manager, Manager, Operations Manager, Project Manager, IT Manager, Cloud


Proven leadership experience.