it help desk in Sydney CBD

posted
contact
benjamin cary, randstad
job type
temporary
salary
AU$ 30.00 - AU$ 32.00 per hour
apply now

job details

posted
location
sydney cbd, new south wales
specialism
IT & ICT
job type
temporary
working hours
Full-Time
salary
AU$ 30.00 - AU$ 32.00 per hour
experience
2 years
reference number
90M0386228_1558330913
contact
benjamin cary, randstad
phone
0282 353 353
apply now
Apply with

job description

Helpdesk

A leading SAAS organisation based in the Sydney CBD are searching for a IT Helpdesk to join their team in a 12 month contract.

On a daily basis you will be responsible for a range of areas including handling issues over the phone, troubleshooting and setting up video conference rooms.

Day to day role:

  • The job requires a strong customer service orientation – the Analyst needs to be highly motivated by helping others resolve problems.
  • Responsible for quickly restoring user to perform normal functions on users Laptop, application, IT Tools.
  • Responsible for diagnosing, assessing, appropriately circumventing and/or finding remedies for incidents and service requests
    • Monitors progress on escalated problems, keeps customers informed and ensures resolution
    • Trains users on a limited number of software applications
    • Provides users with routine information on system updates, errors and features.
    • Proactively provides advice to prevent service incidents.
    • Automates and eliminated recurring problems by creating self-help documents, Innovative scripts.
    • Working knowledge of a wide range of computer systems software, applications, hardware – MAC and Windows, PC operating systems, and communications
    • Working knowledge of troubleshooting techniques for Windows Operating Systems and MAC Operating Systems
    • Working knowledge of telephony and related equipment
    • Working knowledge of workforce and business applications such as MS office, VPN software, BlueJeans, Encryption, exchange,etc
    • Working knowledge of hardware and software installation procedures and techniques.
    • Working knowledge of Audio/Video support
  • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
  • Should have intermediary skills in Active Directory, Network LAN concepts.

Requirements:

  • Bachelor’s degree in a related field.
  • Minimum of 3 years of IT experience
  • Desktop support experience in a Global Enterprise Environment.
  • Experience with LANDesk, CASPER / Jamf, desktop backup software (e.g. inSync), Bitlocker, Windows and MAC desktop OS, Windows, Linux Server OS, a plus.
  • Assest Management
  • Video conferencing - Polycom
  • Experience supporting, operating and maintaining desktops and servers.
  • Badic network knowledge - Cisco
  • Excellent customer service focus and analytical problem solving abilities.
  • Strong interpersonal, written, and oral communication and presentation skills.
  • Highly self-motivated and directed, with keen attention to detail.
  • On boarding / off boarding staff
  • Ability to thrive in a fast-paced environment and prioritize tasks, shift priorities as needed and maintain schedules
  • ITIL Foundation Certified.
  • MCSE, LANDesk, CCNA would be Plus

An excellent daily rate is on offer for the successful candidate.

If you are interested in the role please click apply on the link or send me your resume directly – Benjamin.cary@randstad.com.au


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Helpdesk

qualification

Mac - Jamf / Casper
Windows
Active directory
service management
ITIL
Asset management
Video conferencing - Polycom
Basic Networking - Cisco

educational requirements

Bachelor Degree