investigations officer in Sydney CBD

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job details

sydney cbd, new south wales
job type
AU$ 37.00 - AU$ 45.00 per hour
reference number
naomi cropper, randstad
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job description

We are currently seeking an Investigations Officer to work for one of our clients within the Federal Government. You will be responsible for handling complaints and conducting investigations under the Privacy Act 1988 and Freedom of Information Act 1982.

To be successful for this role, you will have experience working in a regulator’s office. Alternatively, you will possess a Law Degree and be knowledgeable in complaints, investigations or alternative dispute resolution. Experience in a government department is highly desirable.

If you enjoy working in a challenging environment and possess excellent analytical skills, this could be the perfect opportunity for you.

You must be an Australian Citizen or have Permanent Residency in order to be successful for this role.

The Role:

This role involves supporting a Dispute Resolution Branch with wide administrative duties. Some of the duties for this role will include:

• Managing a large caseload of privacy complaints and investigations

  • Making administrative decisions under the Privacy Act
  • Conducting conciliation conferences and resolving privacy disputes between complaint parties
  • Providing recommendations to senior management about how privacy issues can best be addressed in line with the companies Privacy Regulatory Action Policy

The Candidate:

You as the candidate will have a background in complaints, investigations or alternative dispute resolution. You will have experience working in a regulator’s office or possess a Law Degree. To be successful for this role, you will possess the following skillset:

• Excellent communication and dispute resolution skills

  • Possess excellent analytical ability, and an ability to apply complex legislative and policy frameworks to a dispute
  • Be experienced in working with legislation, case law, precedent and policy
  • Possess ability to converse with diverse range of people, including members of community and government agencies
  • Be able to work autonomously in a fast paced and flexible team environment
  • Be resilient and able to work under pressure

The Benefits

Randstad is the second largest recruitment company in the world. We are Human Forward, and pride ourselves on being able to place workers into their ideal roles by providing an exceptional level of customer service. As an employee of Randstad, we will guide you through the entire recruitment process and offer on assignment support to ensure you find happiness in your workplace.

If this sounds like the perfect opportunity to you, apply now! If you would like to further discuss the role, please call Naomi on 8215 1060.


Investigation Officer, complaints resolution, case management


High School

educational requirements

Secondary School/High School