investigations officer.

Our Federal Government client is currently seeking an experienced Complaints Officer to join their team at the APS6 level. Utilising your exceptional communication and decision-making skills you will lead and support the complaints team in assessing, recording, resolving, and referring on a case-by-case basis. Duties will include but not limited to:Developing guidance materials and support processes to assist team members and other business areas in dealing with complaints.Leading and supporting team members to effectively manage complaints within expected timeframes.Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.Managing escalated complaints and ensuring strict deadlines are met.Producing quality written correspondence for a range of audiences, including formal responses for the Minister.Managing correspondence, briefing and reporting functions for the Complaints Team.Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives. To be considered you will haveHigh level internal and external stakeholder engagement skillsExcellent communication skills written and verbal, ideally experience in preparing ministerial briefingsDeveloped conflict resolution skillsProficient in the use of Microsoft office programsPrevious experience with client records management system (CRM) favourable but not essentialIf this sounds like the role for you please apply now and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This position is an APS 4 level, workign within the Operations and Housing Support branch within a Federal Government organisation. This role has high levels of internal and external stakeholder engagement, and candidates will have the ability to provide support and advice on a range of matters in relation to the community.Key responsibilties: Undertaking delegated decisions and supporting the branch with reviewing, assessing and approving plans, schedule reviews, assistive technology, payments and access tasks.Assessing, reviewing and providing feedback on planning decisions in accordance within the relevant Act, Rules and relevant guidance.Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.Supporting the leadership team to develop and implement improvement strategies.Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.Supporting the delivery and implementation of branch projects as required.To be successful in this role, you must: Sound understanding of relevant statutory, regulatory and policy frameworks in order to draw conclusions, interpret and apply guidance material and resolve recurring problems.Accountable for monitoring emerging issues to identify impact on tasks and identifying and mitigating risks that will impact on own and team work outcomes.The work may involve working independently to manage specific tasks, processes or activities against stated objectives with supervision generally limited to complex tasks or unfamiliar situations.To apply for this role: Please send through an updated CV to daniela.dragovic@randstad.com.au, or click APPLY. Candidates must undergo relevant Baseline Security Clearance if successful. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad Albury currently has an exciting 12 month contract with a Federal Government Department starting as soon as possible as an APS3 Service Support Officer role. The key role for a Service Support Officer is to provide customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person or via telephone. TYPICAL DUTIESProvide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group.Provide support to the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders.Provide support to the Outreach Program by processing client allocations, referrals and requests for further sessions and file management.Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry and other duties as requested by the Regional Clinical Practice Manager.Liaison with internal and external stakeholders in relation to the regional service delivery model.Relevant and quality record-keeping and documentation regarding client information and compliance with governance and policy framework.To be eligible for this role you will need:To communicate in an effective wayUnderstand and make connections with community, government and other servicesHave the ability to prioritise work load and multi-taskWork in and adapt to a changing environmentDemonstrate a high level of relevant computer literacy skillsPreferable experience within the Defence Force or supporting memeber of the Defence ForceTo be available Monday to FridayIf you feel this role may suit you please click "APPLY NOW"Please note that only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.