internal review administration officer in Parramatta

marie rose khokaz, randstad
job type
AU$ 40.00 - AU$ 41.64 per hour

job details

parramatta, new south wales
government & defence
job type
working hours
AU$ 40.00 - AU$ 41.64 per hour
reference number
marie rose khokaz, randstad
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job description

Internal Review Administration Officer

Your new company:

You will join a large growing and well known Federal Government organisation with a noble cause to support their customers, families and carers. Your new role will be based in Parramatta, on a 12 month contract with potential to extend. This position is at an APS 4 level, paying $41.64 p/h plus superannuation.

Your new role:

As an Internal Review Administration Officer, you will be responsible for supporting day to day operations of the Internal Review Team, including, enquiry management, administrative and data management activities.

  • Receive, acknowledge and record requests for internal reviews that come through to the organisation
  • Redirect, and record, outside scope requests for internal review of access decisions to the appropriate business area.
  • Triage, acknowledge and act as a centralised point of contact for internal review of access decision requests.
  • Educate internal and external stakeholders around the approved internal review of access decision business processes and responsibilities.
  • Provide administrative support to your team.
  • Liaise with the Internal Review Manager and Complaints team to provide a coordinated response to requests.
  • Monitor and track requests for review, outcomes, identify trends and areas for improvement ensuring a customer-focused approach to continuous service development.
  • Manipulate and present data to contribute to the development of reports.

Your profile:

  • Ability to develop influential working relationships with internal and external stakeholders
  • Strong administrative experience
  • Internal Reviews/ case management experience is highly regarded
  • Highly developed organisational skills and the capacity to manage competing demands
  • The ability, and the confidence, to make sound judgements and decisions
  • Experience in dealing with difficult and vulnerable people, including disability

Benifits to you:

  • 12 month contract with potential extension within Federal Government
  • Located in Parramatta CBD, walking distance from public transport
  • $41.64 per hour plus superannuation
  • Friendly, supportive team and manager
  • Large organisation with growth opportunities

In addition, it is mandatory to hold Australian Citizenship and have or be willing to obtain an Australian Government Security clearance.

Please apply directly by clicking apply now and submitting your resume in word format.

For a confidential discussion, please call Marie Rose Khokaz on 02 9615 5352, or email


Government, Federal Government, Administration, Case Management, Case Manager, Review, Internal Reviews



educational requirements

Secondary School/High School