internal case review officer in Western Suburbs Melbourne

daniela dragovic, randstad
job type
AU$ 400 per day
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job details

western suburbs melbourne, victoria
government & defence
job type
working hours
AU$ 400 per day
reference number
daniela dragovic, randstad
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job description

The leader

The Internal Review Case Officer will work in a team alongside other case officers and under the direction of a delegate to assist in completing review requests from participants.

The opportunity:

  • Undertake Agency facilitated training on the review process
  • Receive s.100 requests (decisions relating to reasonable and necessary supports and whether or not to conduct a plan review)
  • Apply legislation, operational guidelines and policies to individual requests
  • Apply principles of administrative law decision making in accordance with both primary and secondary sources, for example under the criteria for reasonable and necessary supports
  • Collect further information by speaking directly with participants and their representatives.
  • Communication with participants and their representatives
  • Change the priority of the request (at any time as circumstances require)
  • Undertake internal review – from contact with participant to drafting decision for delegate approval to implementation of decision by Local Area Coordinators or Regional Officers
  • Obtain expert assistance and policy directions from internal stakeholders if required
  • Exercise judgement in working with staff throughout the process to ensure high quality decisions, assistance and recommendations

To be successful, you must:

  • Experience working with people with disability or lived experience of disability
  • Understands excellence in making decisions under legislation
  • Experience in administrative law or administrative decision making would be highly regarded
  • Experience in claims management and/or assessment would be highly regarded
  • Specialisation or training in one or more specific disability types or health fields (for example, mental health, occupational therapy) would be highly regarded.

To apply:

If the description above sounds like you, please apply via the link provided or send through your details to

In order to apply for this position, all candidates must be an Australian Citizen.

Please note: Successful candidates will undergo Entry Level checks and working with children and/or vulnerable people checks where applicable.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Case Review, Internal Case Review Officer, Claims Officer, Insurance Officer


Understands excellence in making decisions under legislation
Experience in administrative law or administrative decision making

educational requirements

Bachelor Degree