internal case review officer in Melbourne

dylan rostron, randstad
job type
AU$ 400 - AU$ 401 per day
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job details

melbourne, victoria
government & defence
job type
working hours
AU$ 400 - AU$ 401 per day
reference number
dylan rostron, randstad
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job description

Our client, a large government health agency is seeking experienced Case Review Officers of an APS 6 level to join their growing business, based in Melbourne CBD. This agency that works to support people living with disabilities is experiencing high levels of growth and needs to increase the capabilities of their review team. Successful applicants will be comfortable using policy and legislation to guide decision making in a funding recipient review space.

The Internal Review Officer will work closely with case officers to prioritise, analyse, finalise and communicate decisions, including reasons for those decisions, which are reviewable by the Administrative Appeals Tribunal and/or the courts.

The Role includes:

  • Preparing recommendations in response to unscheduled review and internal review requests
  • Applying relevant legislation and operational guidelines and the departments policy to individual requests
  • Managing high volume workloads with the ability to prioritise your daily work in response to legislative timeframes
  • Communicate effectively with participants and their representatives to explain reasons for decisions, the review and appeals process and options open to them

Succesful applicants will:

  • Have an open contemporary attitude to people with disability along with a high level understanding and knowledge of disability and its impact on individuals
  • Experience in dispute resolution or claims
  • Developed research and critical analysis skills
  • Knowledge of disability issues have outstanding communication and interpersonal skills to develop and maintain networks
  • Be flexible and adapt quickly to a changing environment
  • Have high levels of integrity and professionalism to support our values and mission.

Whilst this role is not a legal role, a legal degree or understanding of Administrative Law would be considered advantageous

As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

Please email your CV in a Word.doc format to Dylan Rostron at or press the APPLY NOW button to be considered. Please note, due to the large number of expected applications only successful applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Case Review Disability


Previous Government Experience a must


Receive and assess requests from agency clients
Apply legislation, operational guidelines and policy to individual requests
Apply Administrative law decision making practices
Liaise with internal and external stakeholders to achieve outcomes
Exercise judgement in working with staff throughout the process to ensure high quality
decisions, assistance and recommendations

educational requirements

Bachelor Degree