insurance claims clerk in Canberra CBD

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job details

canberra cbd, australian capital territory
call centre & customer service
job type
working hours
reference number
mirinda curtis, randstad
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job description

Randstad are seeking an insurance claim clerk to join an organisation we are working closely with. As an insurance claim clerk you will be required to triage incoming correspondence in relation to insurance claims, as well as book and manage medical appointments and other ad hoc data requests.


  • Liaise with case management team through the review and triage of incoming claims correspondence;
  • Preparation of standard correspondence to stakeholders;
  • Appropriate use of the records management system (HPE Content Manager) and case management software including maintaining and updating accurate record keeping standards for each record;
  • Timely and accurate inputting of case management data at each step of an application including appropriate resubmit dates and follow up action;
  • Undertake general administrative support functions including but not limited to processing of mail, running case management reports, managing the teams database;
  • Maintaining internal and external relationships and providing services and information to medico-legal providers in relation to member claims.

Knowledge and Skills:

  • General experience in administrative services such as photocopying, filing, database and record management, document preparation and scheduling medical and travel arrangements;
  • Demonstrate the capacity to communicate effectively and negotiate confidently, backed by sound written and oral communication skills;
  • The ability to work collaboratively in a team and to develop productive working relationships with internal and external stakeholders.

So if this sounds like the role you have been looking for, hit the apply button now. Alternatively call 02 6132 3812 for a confidential chat.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Insurance Claims Clerk


Attention to detail
Data entry

educational requirements

Secondary School/High School