incident response officer in Melbourne

rebecca slaviero, randstad
job type
AU$ 38.00 - AU$ 45.00 per hour
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job details

melbourne, victoria
government & defence
job type
working hours
AU$ 38.00 - AU$ 45.00 per hour
2 years
reference number
rebecca slaviero, randstad
apply now
Apply with

job description

About the Company

Victorian State Government organisation are seeking to build their team within the CBD. Our client is expanding and requiring Contact centre professionals to join their team.

Duties & Responsibilities

  • HIGH VOLUME contact centre
  • Communicate and liaise with a wide range of stakeholders
  • Record incidents reported accurately
  • Perform administrative duties for enquiries
  • Abide by professional policies and procedures set in place

Skills & Experience

  • Ability to process sensitive information
  • Contact centre experience (mandatory)
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • Ability to learn and retain knowledge quickly and effectively
  • Consent to a National Police check
  • Qualifications in Psychology, Teaching, Social Work, Youth work and/ or Counselling (Highly regarded)

The role is a full-time opportunity with Monday – Friday 8:00am-6:00pm rostered hours (38 hour) working week in an ongoing role. Applicants must have full availability and no planned leave in the first 3 months to be considered for this role. Start date is ASAP.

PLEASE NOTE: As part of our short listing process, candidates must undergo a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


incident response


Preferred qualification in social work, psychology, teaching or related industry experience
Graduates encouraged to apply

educational requirements