inbound member services | superannuation in Melbourne CBD

posted
contact
hannah ebers, randstad
job type
temporary
salary
AU$ 28.00 per hour

job details

posted
location
melbourne cbd, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 28.00 per hour
reference number
90M0381569_1561361656
contact
hannah ebers, randstad
Apply with

job description

Role Overview

An exciting opportunity exists to join a leading superannuation administrator on a 3 month contract in their inbound member services team. Due to recent legislative changes this company is seeking multiple member service officers to join their team to assist with inbound calls and enquiries in relation to these updates.

Day to day responsibilities

  • Handle inbound calls from members / third parties
  • Provide detailed information in relation to recent legislation changes
  • Update and maintain member records in order to ensure a high level of service with every interaction
  • Take ownership of each call to ensure first call resolution
  • Investigation and ownership of complex member queries

Key Requirements

  • Excellent written and verbal communication skills
  • Previous experience in a phone based position
  • Previous experience within financial services will be highly regarded
  • Available to work Monday - Friday 8am - 8pm roster
  • Available to start 1st July
  • (Note working holiday visas are welcome to apply for this position)

To Apply

If you meet the above criteria to apply please follow the links online, please note due to the volume of applications only sucessful candidates will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, member services, inbound and superannuation

qualification

n/a

educational requirements

Bachelor Degree