inbound customer service - perth in Perth

posted
contact
rhys howard, randstad
job type
permanent
salary
AU$ 50,000 - AU$ 55,000 per year

job details

posted
location
perth, western australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 - AU$ 55,000 per year
experience
1 year
reference number
90M0417374_1589162739
contact
rhys howard, randstad
Apply with
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job description

Inbound Customer Service

The Company


This is your opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.

The Role

  • As the first point of contact for customers, you’ll receive inbound calls regarding general, everyday banking queries
  • Consistently providing excellent customer service and go above and beyond
  • Provide guidance and assistance to customers across a range of banking products and services
  • Learn and master multiple internal systems and software to use simultaneously


Skills & Experience

  • A customer-centric and service-oriented mind-set
  • Excellent communication skills, verbal and written
  • Thrive in a fast paced environment to multitask and meet multiple deadlines
  • Positive and resilient professional focused on delivering the best possible results each and every day
  • A sound understanding and keen interest in banking and financial services


Please note: We’re looking for flexible candidates as this team works on a full time rotating roster between 7:30am - 8:00pm Monday - Friday. This role may extend to weekend work as well.


Benefits

  • Opportunity to gain a permanent full-time role within one Australia’s largest banking institutes
  • An exciting opportunity to shape or kick-start your career within the banking industry
  • Ongoing support to help you succeed in your new role and grow your career within months, with a pay rise to match
  • This organisation offers extensive and thorough training programs which aid staff learning and development

Next Steps

Shortlisted applicatants will be contacted due the high volume of applications. You will then be required to complete testing & invited to a virtual assessment centre.


* Must be an Australian Citizen or Permanent Resident to apply.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Skills & Experience

qualification

Previous experience in a customer service role

responsibilities

This is your opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.

educational requirements

Secondary School/High School