inbound banking support officer in Melbourne

hannah ebers, randstad
job type
AU$ 25.00 - AU$ 28.00 per hour

job details

melbourne, victoria
banking & financial services
job type
working hours
AU$ 25.00 - AU$ 28.00 per hour
reference number
hannah ebers, randstad
Apply with
add to saved jobs print

job description

Company Overview

An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for merchant customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling enquiries in relation to their eftpos terminals. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to start a career in the banking sector.

Key Responsibilities

  • Acting as the first point of contact for customers in relation to their eftpos terminals
  • Handle account enquiries, asking open ended questions to truly understand their business goals
  • Update and maintain detailed customer records to ensure a high level of service with every interaction
  • Process new order requests for customers
  • Assist with outage or technical issues offering level 1 technical support for eftpos terminals
  • Handle any follow up calls as required
  • Contribute to business improvement and overall goal of becoming the world’s best business bank

Key Requirements

  • Previous experience working in customer service
  • Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationships
  • Strong emphasis on providing superior customer service across a range of different stakeholders
  • High level attention to detail and accuracy
  • Ability to work in fast paced environment
  • Tech savvy and the ability to work across multiple systems
  • Strong desire to develop a long term career in business banking
  • Available to work on a rotating roster Monday - Friday between 7am-7pm based in Knox
  • Available to start work 8th February

Application Process

If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. Please note these roles are to start early February and applications will close 15th January and interviews will be held the following week. Due to the Christmas break all applications will be responded to by this date only.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


customer service, inbound, inbound call centre, call centre



educational requirements

Secondary School/High School