import customer service champion wanted! in Laverton North

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job details

laverton north, victoria
transport & logistics
job type
reference number
bonita cauchi, randstad
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job description

Our leading freight forwarding client is currently seeking an Import Customer Service person to join the team out at Laverton!

Our client is currently seeking an enthusiastic team player! In this position you will be responsible for delivering quality Customer Service to our client’s customers

Your main responsibilities will include

  • Monitoring of AQIS and customs releases and preparing relevant import documentation.
  • Maintaining your personal job status and missing docs report.
  • Updating any impediment notes.
  • General Administrative tasks.
  • Liaising with our local and overseas offices and assist in any domestic or international query that may arise on your portfolio.
  • Liaising with the Warehouse and the Bond.
  • Liaising with the Transport department and all other relevant departments daily.
  • Ensure client rates are maintained and up to date in CW1 prior to booking approvals.
  • Ensure correct rates whether Air, Sea (FCL or LCL) are applied on all jobs.
  • Develop strong and mutually beneficial relationships with our loyal customers built on trust.
  • Generate Customer Quotes.
  • Generate client specific KPI reports.

You will have

  • Minimum of 2-3 years experience in a similar role
  • Excellent knowledge of import operations and customs procedures
  • Ability to work under pressure and meet tight deadlines
  • Excellent communication skills & strong relationship building experience
  • A positive ‘can-do’ attitude
  • Experience in using relevant freight forwarding databases

This is an opportunity for a long term career for a career focused individual that is wanting the a step in the right direction!

Remuneration is negotiable and will be based on the experience and the capability of the candidate

If you have any questions about this position or other positions throughout the transport industry within Melbourne’s West please contact Bonnie Cauchi -


import, export, cartage, wharf, customer service, freight forwarding, administration, customs, broker



educational requirements

Secondary School/High School