job details posted 30 December 2020 location melbourne, victoria specialism IT & ICT job type contract working hours Full-Time reference number 90M0434280_1609298432 contact leonie woodfine, randstad apply now Apply with add to saved jobs email this job print job description Helpdesk Lead is currently required for a 3-6 months contract to join a service management unit that is currently being transformed. You will be required to lead a small helpdesk team and to deliver quality services and provide continual improvement.You will also be required to undertake the following: Setting up helpdesk reporting and operational performance monitoringImprove service quality through driving knowledge management, streamlining and automating processesMeasuring and improving customer satisfactionAs well as provide hands on senior level 1st and 2nd level supportTo be successful in this position you will have solid experience in leading an IT Support team. You will also have solid experience in setting up helpdesk reporting and operational performance monitoring and be able to improve service quality. Prior senior experience in providing IT support within a Microsoft environment is also a must. Excellent leadership, customer service and problem solving skills are a must. Apply now using the link or email Leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Help Desk Lead qualification ITIL educational requirements Bachelor Degree share Facebook LinkedIn Twitter