help desk lead in Melbourne

posted
contact
leonie woodfine, randstad
job type
contract

job details

posted
location
melbourne, victoria
specialism
IT & ICT
job type
contract
working hours
Full-Time
reference number
90M0434280_1609298432
contact
leonie woodfine, randstad
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job description

Helpdesk Lead is currently required for a 3-6 months contract to join a service management unit that is currently being transformed. You will be required to lead a small helpdesk team and to deliver quality services and provide continual improvement.

You will also be required to undertake the following:

  • Setting up helpdesk reporting and operational performance monitoring
  • Improve service quality through driving knowledge management, streamlining and automating processes
  • Measuring and improving customer satisfaction
  • As well as provide hands on senior level 1st and 2nd level support

To be successful in this position you will have solid experience in leading an IT Support team. You will also have solid experience in setting up helpdesk reporting and operational performance monitoring and be able to improve service quality. Prior senior experience in providing IT support within a Microsoft environment is also a must. Excellent leadership, customer service and problem solving skills are a must.

Apply now using the link or email Leonie.woodfine@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Help Desk Lead

qualification

ITIL

educational requirements

Bachelor Degree